Kaitlyn Roos

Detail-oriented and reliable administrative professional with over four years of remote experience in data management, client communications, and digital recordkeeping. Types accurately at 55–60 WPM with high-speed internet and an established home office setup. Currently completing an Associate degree in Business Administration (Dec 2026) with continuous progression toward a Bachelor's degree in 2027. Skilled in high-volume data logging, CRM tracking, and clear written correspondence.

INSIDE SALES AGENT (Remote) at Squeeze Media (2023-02 – Present)

• Maintain 100% accuracy across daily customer data logs, CRM status updates, and digital tracking files in a fully remote environment.
• Deliver professional, prompt written email correspondence and verbal outreach to external clients.
• Manage high-volume daily task workflows independently with strict schedule adherence and zero direct supervision.
• Protect sensitive client personal data with complete confidentiality and strict compliance standards.

RESOLUTION SUPERVISOR at SafeStreets USA (2022-03 – 2023-01)

• Audited documentation, resolved complex account logistics, and ensured database records met internal quality standards.
• Handled confidential account files and maintained up-to-date client status logs under tight deadlines.
• Drafted tailored communications between field personnel, internal managers, and clients to align operations.

CUSTOMER SERVICE AGENT at SafeStreets USA (2021-04 – 2022-02)

• Input and updated appointment bookings, call logs, and customer account details with high accuracy.
• Handled client inquiries via email and phone, resolving scheduling issues and updating account profiles.
• Performed routine digital filing and administrative support to assist daily team operations.

Bachelor of Science in Applied Business Management – BYU-Pathway Worldwide (2027-12)

Associate of Science in Business Administration – BYU-Pathway Worldwide (2026-12)