Kaitlyn Williams

Dynamic and results-driven Customer Service and Sales Professional with strong experience in CRM systems, data entry, account management, and client relations. Proven ability to thrive in fast-paced, customer-centric environments while maintaining accuracy in data handling and documentation. Skilled in managing customer accounts, processing transactions, and leveraging CRM tools to track interactions and improve customer satisfaction.

Combines sales expertise with operational efficiency, strong communication, and attention to detail. Demonstrates adaptability, reliability, and self-motivation through independent work and household management.

Sales Representative at Cox Communications (2019-01 – 2021-12)

• Utilized CRM systems to manage customer accounts, process service changes, and maintain accurate records.
• Performed high-volume data entry for orders, billing updates, and service transactions.
• Delivered tailored solutions by assessing customer needs and recommending appropriate services.
• Handled account management including transfers, upgrades, and disconnections.
• Consistently met and exceeded monthly sales quotas.
• Resolved customer concerns while maintaining high satisfaction levels.
• Conducted outbound calls to generate new business and follow up on leads.

Independent Contractor at DoorDash & Uber (2024-01 – Present)

• Maintained high customer satisfaction through timely and professional service.
• Managed scheduling, routing, and order accuracy independently.
• Demonstrated reliability and strong time management.

Stay-at-Home Parent (2021-01 – Present)

• Managed complex schedules and household operations efficiently.
• Strengthened multitasking, organization, and problem-solving abilities.

Currently Enrolled - Regent University

Diploma – Marlington High School