Software Developer
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Software Developer experienced in producing, updating, and maintaining RPA systems. Optimized structures and processes to accomplish customer targets and promote company loyalty. Worked with customers to identify automation opportunities and create automation plan. Skilled in diverse programming languages, including Python, JavaScript, SQL, C#, and C++.
Consultant - Software Developer at Sitel Group:
Performed Operations work with intelligent automation implementation and consulting teams utilizing Python, SQL, ABBY Vantage, UiPath, .NET, and C#. Conducted business process analysis and process engineering. Supported driving the advancement of internal consulting and technical practices including research into Natural Language Processing for use in process automation. Developed further skills in related intelligent automation tools. Supported business processes within the role of Consultant.
Worked with RPA Platforms and UiPath. Assisted with automation opportunities to consult, design, develop, and / or support solutions using a variety of technologies including SQL, Python, RPA, Hybrid Solutions, and API / Webhooks. Worked with application clients and teams on function support issues and roadmaps.
Performed end-to-end automation of Billing Process touching In house billing system, Salesforce, and Email to reduce the time taken and labor spent processing. Created automation to correct Telco Errors in multiple us regions and generate weekly reports.
Bachelors of Computer Science from the University of Colorado, Boulder
