Kaley Begley

Dedicated and compassionate professional with experience in healthcare, customer service, sales, and client support roles. Skilled in building strong relationships, delivering personalized care and service, and communicating effectively with individuals from diverse backgrounds. Proven ability to thrive in fast-paced environments while maintaining professionalism, empathy, and attention to detail.

Experienced in patient care, crisis support, sales coordination, brand representation, and customer engagement. Recognized for strong problem-solving abilities, teamwork, adaptability, and a commitment to creating positive experiences for clients, patients, and customers alike.

Project Coordinator at Magic Carpet Flooring (2026-02 – 2026-05)

• Built strong relationships with customers by providing excellent service and personalized product recommendations.
• Assisted customers in identifying needs and selecting products or services best suited to them.
• Consistently met or exceeded sales goals through effective communication and upselling techniques.
• Maintained thorough knowledge of products, promotions, and company policies to better assist customers.
• Handled cash transactions, processed payments, and balanced registers accurately.
• Resolved customer concerns professionally while ensuring a positive customer experience.
• Worked collaboratively with team members to improve sales performance and store operations.
• Organized merchandise displays and maintained a clean, visually appealing sales floor.
• Demonstrated strong communication, problem-solving, and interpersonal skills in fast-paced environments.
• Tracked inventory levels and assisted with stocking and merchandising tasks.
• Adapted quickly to changing customer demands and sales priorities.
• Built customer loyalty through professionalism, attentiveness, and follow-up support.

CNA - Certified Nursing Assistant at Tech Medical Home Health & Personal Care Services (2023-12 – 2025-12)

• Provide compassionate, one on one care tailored to each client's individual needs, ensuring comfort and dignity in their own home.
• Assist clients with activities of daily living: such as bathing, dressing, grooming, and mobility support.
• Observe health changes, and promptly report concerns to supervising nurses or healthcare professionals.
• Support medication reminders and encourage adherence to care plans set by medical providers.
• Prepare and serve nutritious meals while accommodating dietary restrictions and preferences.
• Maintain a clean, safe, and organized living environment to promote client health and independence.
• Offer companionship and emotional support to reduce loneliness and improve overall quality of life.
• Document daily care activities and communicate effectively with family members and healthcare teams.

Brand Representative at Spectrum (2023-06 – 2023-08)

• Represented the company brand professionally by delivering exceptional customer service and maintaining positive customer relationships.
• Promoted products and services through knowledgeable recommendations and effective communication.
• Increased customer engagement and sales by educating customers on product features, benefits, and promotions.
• Built brand awareness through strong interpersonal skills and consistent customer interaction.
• Assisted in achieving sales goals
• Maintained attractive merchandise displays and ensured brand standards were consistently met.
• Resolved customer questions and concerns promptly
• Collaborated with team members and management to support daily operations and improve sales performance.
• Stayed informed on current promotions, product updates, and market trends to better assist customers.
• Demonstrated reliability, professionalism, and adaptability in fast-paced retail environments.
• Developed strong communication and relationship-building skills through daily customer interactions.

Direct Service Worker at Refuge for Women (2020-03 – 2021-03)

• Provide trauma-informed support to women in recovery, fostering a safe, respectful, and empowering environment.
• Assist clients with daily routines, life skills, and activities to promote healing and independence.
• Monitor client well-being and behavior, promptly documenting and reporting concerns to clinical staff.
• Support implementation of individualized treatment plans in collaboration with counselors and case managers.
• De-escalate crises using calm, professional, and compassionate intervention strategies.
• Facilitate a structured, supportive environment by enforcing program rules while maintaining dignity and trust.
• Offer emotional encouragement, mentorship, and positive role modeling to aid in long-term recovery

Highschool Diploma – Garrad Co High

– Bluegrass Community and Technical College (2026)