Kalianne Bourland-Lang

Natural leader successful at strategically boosting all company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.

Retail Sales Associate - Dillards - Kentucky

(2025-12)

• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

Pharmacy Technician - Sam's Club - Paducah, KY

(2023-04)

I work the register, fill prescriptions, answer the phone to help patients either with questions or refills. I'm polite and patient and go above my accomplishments

Assistant Manager - Versona - Paducah, KY

(2024-09 - 2025-12)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

Assistant Manager - Windsor - Paducah, KY

(2024-04 - 2024-09)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

Food Service - Mercy Health - Paducah, KY

(2021-01 - 2022-10)

• Worked with patients and nurses/doctors

Cashier - Dollar General - Paducah, KY

(2017-07 - 2020-08)

• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Increased sales by offering advice on purchases and promoting additional products.
• Checked prices for customers and processed items sold by scanning barcodes.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Provided customer service by answering phones, locating items, explain sales, and return products as necessary
• Properly ID customers for alcohol and tobacco products

General Studies - College - West Kentucky Community & Technical College (2015-08 - 2018-12)

High school diploma - McCracken County High School (2013-08 - 2017-05)