kalyan Kumar Vutukuri

Dynamics 365 professional with 4+ years of experience spanning both Customer Engagement and Finance and Operations, from early configuration work at Hitachi Solutions to enterprise-scale development at Microsoft. Comfortable moving between functional conversations with business stakeholders and hands-on coding in C#, X++, and Power Platform, with a track record of shortening delivery timelines and improving data reliability for global teams.

Dynamics 365 Developer at ADP (2024-07 – Present)

• Develop and customize Dynamics 365 Customer Engagement and Finance and Operations modules using C#, X++, and Power Platform for enterprise clients.
• Build custom plugins and business process workflows in Dataverse that cut down manual case processing time by nearly 30 percent overall.
• Partner closely with cross-functional product teams to integrate D365 F&O modules with Azure services, improving data sync accuracy across multiple regions.
• Resolve high-priority production issues within Dynamics 365 CE, consistently cutting average ticket resolution time from nearly two days to six hours.
• Automate recurring data validation checks using Power Automate flows, ultimately saving the support team roughly ten hours of manual review weekly.
• Document detailed technical specifications and lead knowledge-transfer sessions for new hires, shortening overall onboarding ramp-up time by nearly two full weeks.
• Collaborate with QA and DevOps teams to deploy solutions through Azure DevOps pipelines, reducing overall release cycle time by about 20 percent.

Dynamics 365 Technical Consultant at HCLTech (2020-10 – 2021-11)

• Configured and customized Dynamics 365 CE entities, forms, and workflows for a large retail client, consistently supporting over 500 active users daily.
• Developed C# plugins and JavaScript web resources that automated lead qualification, effectively reducing manual data entry by roughly 25 percent overall.
• Migrated legacy CRM records into Dynamics 365 using KingswaySoft integration tools, carefully ensuring data accuracy across nearly 40,000 customer account records.
• Collaborated closely with business analysts to translate functional requirements into technical designs, cutting requirement clarification cycles by almost a full week.
• Supported UAT and post-go-live stabilization efforts for a Finance and Operations rollout, personally resolving over 60 defects within the first month.
• Created SSRS reports and interactive Power BI dashboards that gave sales leadership real-time visibility into pipeline performance and monthly conversion trends.

Dynamics 365 Trainee / Associate Consultant at Hitachi Solutions (2019-05 – 2020-09)

• Assisted senior consultants with configuring Dynamics 365 CE security roles and business units for clients across manufacturing and healthcare industries nationwide.
• Wrote and tested JavaScript form scripts and business rule workflows that streamlined case routing, cutting average handling time by 15 percent.
• Supported data migration projects by cleansing and validating thousands of customer records, improving overall data quality scores by nearly 20 percent.
• Participated actively in daily stand-ups and sprint planning sessions, gradually taking ownership of several small enhancement requests within the CRM platform.
• Documented configuration changes and detailed test cases carefully, always helping the wider team maintain audit-ready records for two major client engagements.
• Shadowed functional consultants closely during client workshops and requirement-gathering sessions, building a solid foundation in requirement gathering and solution design.

Master of Science in Information Technology and Management – Webster University (2023-01 – 2024-08)

Bachelor of Technology in Computer Science – Sathyabama Institute of Science and Technology (2016-06 – 2020-04)