Advisory Controls & Execution, VP Sanctions Officer at Citibank, N.A. (2024-10 – 2026-07)
ICRM | Global Financial Crimes | Sanctions Risk Oversight
- Decisioned a high-volume portfolio of 100+ concurrent payments alerts and operational deliverables while maintaining quality and prioritizing time-sensitive matters — collaborating across 35+ stakeholders spanning Legal, Risk, Investigations, Audit, Technology, and Operations across the First, Second, and Third Lines of Defense (1LoD, 2LoD, 3LoD) to take the complexity off clients' plates and deliver well-supported, timely resolutions.
- Translated complex global policies and regulatory requirements into practical, actionable guidance for business partners — helping resolve nuanced client situations and fostering consistent, client-conscious outcomes that enhanced the client experience and built lasting trust across every engagement.
- Led quality assurance, data analysis, reporting, and procedure maintenance — achieving 100% on-time resolution with zero service gaps across all audit cycles while strengthening service delivery consistency.
AVP Sanctions Officer at Citibank, N.A. (2021-10 – 2024-10)
ICRM | Global Financial Crimes | Issues and CAPs
- Assessed and managed risk exposure across 5+ global business lines — preparing monthly reports and analysis to provide practical, actionable guidance on policy and regulatory changes, and standardizing team processes and procedures to improve consistency and service delivery efficiency across multiple countries.
- Supported Internal Audit and functional regulators through program exams and evaluations — tracking and challenging remedial actions, achieving 100% corrective action plan closure with zero outstanding audit findings, and documenting business requirements across SIT, UAT, and production activities while collaborating with multiple teams to deliver projects on time and instill trust in the integrity of the control environment.
- Managed 30–35 concurrent enterprise-wide quality assurance processes and horizontal risk assessments monthly — providing quantitative data and analysis to support internal audit findings, identifying gaps, and driving process improvements and remediation that strengthened service delivery consistency and gave clients greater confidence navigating complex financial situations.
Business Implementation Manager at JP Morgan Chase & Co. (2021-02 – 2021-10)
CAO | Change Management
- Managed 50 concurrent change request pipelines while achieving a perfect 100% QA/MPM score and 100% SLA adherence — demonstrating the prioritization, quality focus, and consistent, high-quality service delivery needed to efficiently serve clients in a high-volume, time-sensitive environment.
- Recognized for the largest number of impacts worked with 100% SLA adherence and for collaborative communication skills during high-volume and peak seasons — conducting thorough research and analysis to deliver clear, well-supported, timely resolutions.
Loss Mitigation Underwriter at JP Morgan Chase & Co. (2015-02 – 2021-02)
Chase Mortgage | Home Lending
- Provided loss mitigation guidance directly to homeowners in default and analyzed complex financial documentation for a pipeline of 125–200 mortgage loans monthly — recommending tailored workout solutions and payment arrangements that resolved complex client situations while achieving a perfect 0.0% income calculation error rate.
