Director of Security and Loss Prevention at Crestline Hotels (2024-01 – Present)
- Maintains access to confidential information; builds cases and complete reports (Profit and Loss/Incident Reports/Shrink)
- Investigate reports
- Manage Hotel Operations and oversee several departments while maintaining a strong presence as well as a professional and friendly attitude at all times
- Train new associates; perform interviews
- Readily identify PCI compliance opportunities
Operations Manager at Bloomingdales (2020-01 – 2024-12)
- Execute and update processes
- Hire, Train, and Develop associates on polies
- Examine payroll and hours needed to fulfill shifts; forecast workflow and work hours needed based on reports
- Verify capital level deposits and ensured accuracy at all times
Academy Trainer at Walmart (2017-01 – 2020-12)
- Operated a classroom setting as an instructor/liaison to new hires and corporate level managers
- Ensure accuracy on all training programs and policies
- Hold weekly meetings and notate progress or additional training opportunities
- Required Travel
Secretary for the Department of Parks and Recreation at City of Atlanta (2017-01 – 2017-12)
- Assist with onboarding new hires, planning and coordinating events, and maintaining executive level calendar
- Visit camp sites at various Atlanta recreational facilities to provide assistance and manage Operations of Camps
- Monitor and evaluate training programs to ensure they are current and effective
- Utilize several systems including Oracle, Microsoft Excel, Kronos, etc.
Customer Service Manager at Macy's (2012-01 – 2017-12)
- Manage overall Operations of store
- Met financial goals by analyzing sales reports and formulating regiments that aligned with policy to increase engagement
- Recruited, Coached, counseled, disciplined and trained employees
- Evaluated self-on-the-job performance as well as other staff
- Identified with customers to gain understanding of popular and unpopular trends
- Ordered and kept shelves stocked; interacted with different vendors
