Karanbir D
Business Systems Analyst | Business Analyst | Technical Business Analyst
Hire this person
Send a job offer directly to this candidate
About
Business Systems Analyst with 6+ years of experience delivering enterprise technology solutions through requirements analysis, systems analysis, Agile delivery, process improvement, systems integration, and stakeholder management. Strong ability to translate business needs into clear, actionable requirements and work across business and technical teams to deliver effective solutions. Key strength is the ability to understand both the business and technical sides of a problem.
Detail-oriented, analytical, and collaborative professional who takes ownership of problems, communicates effectively with stakeholders, and focuses on delivering practical solutions that improve business processes, systems, and overall outcomes.
Experience
Business Systems Analyst at Wipro Technologies (Present)
- Worked on enterprise retail, payment, and point-of-sale initiatives
- Gathered and analyzed requirements
- Created BRDs, FRDs, user stories, acceptance criteria, process flows, functional specifications, and traceability documentation
- Partnered with Product Owners, engineering, QA, vendors, and business stakeholders
- Supported backlog refinement, sprint planning, UAT, integrations, production deployments, and post-production support
Production Support - Business Analyst at Chevron
- Managed production environments and resolved complex system issues
- Used ServiceNow to manage incidents, service requests, defects, and escalations
- Supported triage, root-cause analysis, prioritization, and resolution coordination
- Worked with vendors supporting Gilbarco Passport, Verifone POS, Wayne iXPay, and FlexPay payment systems
Business Analyst at Chevron
- Gathered requirements for Finance, Payroll, HR, and Operations
- Developed process maps and functional documentation
- Performed current-state and future-state analysis
- Identified process gaps
- Supported system implementations and UAT
- Used Excel to analyze operational and financial data
- Managed Agile work in Azure DevOps including epics, features, user stories, acceptance criteria, and backlog items
- Supported release planning, change management, dependency tracking, and stakeholder readiness
Retail Operations Manager at Chevron
Managed Chevron retail operations and worked directly with POS and payment systems, providing a strong foundation as a business user.
Education
Bachelor of Business Administration in Business Administration – California State University, Fresno
