Kareena Artis

Operations-focused business and healthcare professional with over 15 years of diverse experience across healthcare administration, executive support, entrepreneurship, and organizational leadership. Proven track record of managing complex workflows, improving administrative processes, and building strong client relationships in fast-paced environments. Currently pursuing an MBA in Leadership, with career aspirations centered on corporate strategy, operations management, healthcare administration, and executive leadership.

Recognized for adaptability, practical problem-solving, and the ability to lead under pressure with efficiency and discretion.

Department Assistant / Therapy Scheduler at Huntsville Hospital Pediatric Therapy & Audiology (2023-08 – Present)

• Coordinate scheduling operations for a busy multidisciplinary department encompassing speech, occupational, and physical therapy, as well as audiology, managing 120–150 patient appointments each week.
• Act as the central point of contact for physicians, therapists, and families to ensure seamless daily workflows and continuous, reliable patient care.
• Oversee patient intake, insurance verification, referral processing, and front-office operations in a high-volume clinical environment.
• Manage more than 60 daily patient interactions via a multi-line phone system, consistently delivering excellent, empathetic customer service.
• Optimize scheduling patterns and patient follow-ups to maximize department efficiency and reduce gaps in care.
• Maintain strict HIPAA compliance and confidentiality across all clinical and administrative data.

Co-Owner & Operations Manager at Fat Boy Kustomz (2008 – Present)

• Co-own and direct day-to-day business operations for a custom automotive shop specializing in vehicle customization, bespoke paint, and enhancement services.
• Manage all back-office administrative duties, including generating estimates, scheduling jobs, invoicing, tracking inventory, bookkeeping, and vendor relations.
• Design and execute marketing strategies that consistently generate 3–4 qualified customer leads each month.
• Cultivate long-term customer loyalty through proactive communication and high-quality service delivery.
• Spearhead strategic planning, pricing models, and brand development, including driving social media visibility that featured shop projects on major automotive platforms.
• Contributed to multiple award-winning custom paint projects recognized at local and regional automotive events.

Owner / Notary Public at Sophisticated Signatures (2012 – Present)

• Founded and operate an independent, mobile notary and document authentication service.
• Direct all aspects of the business, including client relations, scheduling, invoicing, legal compliance, and record-keeping.
• Ensure strict adherence to state notarial laws and rigorous documentation standards.
• Build trust and repeat business by prioritizing punctuality, professionalism, and absolute confidentiality.

Executive Assistant to Owner/CEO at Village Home Care (2021-10 – 2023-02)

• Provided comprehensive executive support to the CEO within a fast-paced healthcare environment.
• Managed executive calendars, business communications, internal reporting, and document filing systems.
• Assisted with the compilation of healthcare reporting documentation to streamline administrative compliance.
• Maintained professional relationships with corporate clients, vendors, and internal staff to support daily operations.

Customer Service Agent / Above Wing Supervisor / Ground Security Coordinator at GAT / Frontier Airlines (2019-03 – 2021-05)

• Supervised frontline ticket counter and gate operations to ensure safe, on-time airline departures in a high-pressure airport environment.
• Served as Ground Security Coordinator (GSC), de-escalating complex passenger situations and ensuring strict regulatory compliance.
• Collaborated with the Human Resources team to assist with local interviewing, hiring, and onboarding initiatives.
• Overhandled passenger check-in, baggage processing, and boarding procedures while maintaining a focus on safety and customer experience.

Bachelor of Arts (BA) in General Studies with Concentration in Business Management – Southern New Hampshire University (2024-12)

Associate of Science (AS) in General Studies – Calhoun Community College

Finance – Alabama A&M University