Clinical Office Manager & Compliance Lead - Beattie Endodontics - Toledo, OH
(2024-03)
- Led the full operational setup of a startup endodontic practice, building clinical, administrative, and compliance systems from the ground up
- Managed daily operations including scheduling, staffing, patient flow, and cross-functional coordination
- Oversaw regulatory compliance (OSHA, HIPAA, radiation safety), maintaining audit readiness and standardized protocols
- Developed and implemented internal policies, SOPs, and quality assurance processes
- Directed staff onboarding, training, and performance support across clinical and administrative roles
- Coordinated vendor relationships, equipment procurement, and inventory management
- Implemented workflows for billing, insurance processing, and clinical documentation accuracy
- Acted as primary liaison between providers, staff, and referring offices to ensure seamless operations
- Contributed to operational growth and efficiency within a fast-paced, multi-site environment
Dental Assistant – Endodontics (High-Volume Clinical Setting) - University of Michigan School of Dentistry - Ann Arbor, MI
(2023-11 - 2024-05)
- Assisted in complex endodontic and surgical procedures in a high-volume academic environment
- Captured diagnostic imaging including CBCT, ensuring quality and accuracy
- Maintained strict sterilization and infection control protocols
- Supported clinical workflow efficiency and patient coordination
Dental Assistant (Expanded Clinical & Operational Support) - Ann Arbor Smiles - Ann Arbor, MI
(2018-10 - 2023-10)
- Provided chairside support across general, surgical, and endodontic procedures
- Developed SOPs and clinical workflows to improve efficiency and consistency
- Trained and onboarded new team members, including those without prior experience
- Managed digital workflows including CEREC, impressions, and 3D printing
- Supported front office operations including scheduling and patient coordination
- Maintained compliance with infection control and safety standards
Case Management Intern - Jewish Family Services - Ann Arbor, MI
(2017-12 - 2018-09)
- Supported case management services including housing, employment, and documentation for refugee clients
- Coordinated with government agencies to complete applications and ensure compliance
- Assisted with program development and community resource coordination
