Claim Manager
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Leading a team of 8 claim adjusters at GEICO, I oversee the handling and settlement of property and casualty claims, ensuring compliance with company policies and legal regulations. With a BBA in Business Administration from the University of Houston, I have a solid foundation in business principles and practices, as well as a keen understanding of the insurance industry and its challenges.
Claims Supervisor, GEICO, Houston
DECEMBER 2020 — PRESENT
● Pioneered a dynamic work environment with complex liability and coverage investigations required
● Directed catastrophe and special investigation losses with average complete resolution in less than 15 days
● Surpassed 85th percentile in ICS by coaching new associates according to Productivity and Customer Service Focus Plans
Litigation Examiner , GEICO, Houston
DECEMBER 2018 — DECEMBER 2020
● Guided and represented the company in litigation matters, resulting in favorable settlements to reduce ALP by 23%
● Developed a dispute resolution program to help avoid costly litigation
● Implemented strategy to reduce annual pending by 30%
● Negotiated with claimants and attorneys to resolve claims (PIP,UM,BI)
Bodily Injury Specialist , GEICO, Houston
MARCH 2018 — DECEMBER 2018
● Leveraged claims data to identify fraud and abuse, resulting in a decrease in claims costs by 18%
● Reconciled generals and specials data to identify patterns and trends to mitigate department losses
● Strategized in the development of new claims processes and procedures to settle injury claims within or under statistical reserves
B.A- University of Houston- Business
