Karen Childs

Leading a team of 8 claim adjusters at GEICO, I oversee the handling and settlement of property and casualty claims, ensuring compliance with company policies and legal regulations. With a BBA in Business Administration from the University of Houston, I have a solid foundation in business principles and practices, as well as a keen understanding of the insurance industry and its challenges.

Claims Supervisor, GEICO, Houston

DECEMBER 2020 — PRESENT

● Pioneered a dynamic work environment with complex liability and coverage investigations required

● Directed catastrophe and special investigation losses with average complete resolution in less than 15 days

● Surpassed 85th percentile in ICS by coaching new associates according to Productivity and Customer Service Focus Plans

Litigation Examiner , GEICO, Houston

DECEMBER 2018 — DECEMBER 2020

● Guided and represented the company in litigation matters, resulting in favorable settlements to reduce ALP by 23%

● Developed a dispute resolution program to help avoid costly litigation

● Implemented strategy to reduce annual pending by 30%

● Negotiated with claimants and attorneys to resolve claims (PIP,UM,BI)

Bodily Injury Specialist , GEICO, Houston

MARCH 2018 — DECEMBER 2018

● Leveraged claims data to identify fraud and abuse, resulting in a decrease in claims costs by 18%

● Reconciled generals and specials data to identify patterns and trends to mitigate department losses

● Strategized in the development of new claims processes and procedures to settle injury claims within or under statistical reserves

B.A- University of Houston- Business