Karen Hernandez

Bilingual (English/Spanish) warehouse and customer-service professional with over 5 years of progressive experience in order fulfillment, team leadership, and client support. Skilled in shipping software and manufacturer coordination, with a track record of process improvements and high customer satisfaction.

Warehouse Lead - Intermountain Lock Security Supply - Denver, CO

(2020-02 - 2025-05)

• Lead daily warehouse operations: order picking, packing, and shipping to ensure on-time delivery
• Train and mentor new hires on warehouse processes, safety protocols, and quality standards
• Liaise with sales representatives and customers to troubleshoot order issues and provide status updates
• Coordinate with manufacturers to place orders, track shipments, and resolve supply issues
• Generate shipping labels and manage shipments using UPS WorldShip and FedEx software
• Implement process improvements that increased order accuracy and reduced fulfillment time

Auto Insurance & Money Transfer Associate - Dinero Rápido - Montrose, CO

(2017-02 - 2019-11)

• Advised customers on auto insurance options and processed policy transactions
• Managed check cashing operations and conducted MoneyGram transfers
• Responded to incoming calls in English and Spanish, resolving billing and service inquiries

Cashier - Dollar Tree - Montrose, CO

(2016-10 - 2017-01)

• Operated POS system, handled cash and card transactions accurately
• Assisted customers with product information and maintained tidy checkout areas

Hostess - El Jimador Restaurant - Montrose, CO

(2015-03 - 2016-09)

• Welcomed and seated guests, managed waitlists during peak hours
• Coordinated front-of-house flow to maximize table turnover and guest satisfaction

High School Diploma - Vista Charter School (2015-01)