Samantha Carvajal

Bilingual professional (English/Spanish) with 6+ years of experience in patient- and customer-facing roles, including medical interpretation, call center support, and hands-on work in a family-owned business. Skilled at handling confidential patient information with care, staying organized under pressure, and communicating clearly in high-stakes situations. Ready to bring that foundation into a dental office and grow into the clinical side of the role.

Medical Interpreter (Remote & In-Person) - Datamark / AMN Healthcare / Freelance

(2022-01 - 2026-12)

• Interpreted for patients and providers in medical appointments, often in emotionally difficult or high-pressure moments, making sure nothing got lost in translation.
• Promoted to a QA role at Datamark, where I reviewed calls and helped train new interpreters.
• Ran my own scheduling and client relationships as a freelancer, so I know what it takes to manage a full workload independently.

Customer Service Representative - Teleperformance

(2018-01 - 2022-12)

• Handled high call volumes for several client accounts, resolving issues and answering questions on the spot.
• Promoted to Quality Assurance, listening to calls and giving feedback to keep service consistent across the team.
• Also worked in sales for a home security company and an energy provider, hitting targets while keeping customers happy — not just closing the sale.

Market Stall - Family Business

(2023-01 - 2023-12)

• Helped run day-to-day operations: attending customers, handling payments, and keeping stock organized.
• Learned to juggle multiple things at once and deal directly with people from all walks of life.