Karina Velazquez

Organized and adaptable administrative professional with direct experience in high-volume customer service, legal file management, and receptionist duties, complemented by 7+ years in high acuity healthcare environments.

Experience in managing multi-line phone systems, auditing sensitive records, and handling complex scheduling under pressure. Combines strong interpersonal communication and client de-escalation skills with a strict commitment to confidentiality, efficiency, and exceptional service delivery.

Surgical Technologist - HCA WEST TAMPA OF ENDOCRINE SURGERY - Tampa, FL

(2024-05 - 2026-08)

• Serve as a core surgical technologist within a world-renowned, highly specialist facility dedicated exclusively to the surgical cure of Parathyroid, Thyroid and Adrenal Gland disease.
• Partner closely with elite Endocrine Surgeons, executing rapid case turnarounds and maintaining and exceptionally efficient, sterile environment.
• Anticipate and execute precise instrumentation setups for parathyroid and thyroid and minimally invasive neck surgeries.

Travel Surgical Technologist - CROSS COUNTRY ALLIED — TRAVEL CST - Multiple Locations

(2020-12 - 2023-07)

• Tampa General Hospital, Jan 2023-July 2023 (General, Urology, ENT, GYN, Podiatry)
• Advent Health Orlando, Aug 2022- Nov 2022 (Ortho)
• UF Health Shands Hospital, Aug 2021-July 2022 (Level 1 Trauma, Plastics, Ortho, General, Kidney Transplant)
• Northwest Medical Center, April 2021-July 2021 (Urology, GYN, General, Robotic)
• Advent Health Smyrna, Dec 2020- March 2021 (Urology, Ortho, General, Plastics)

Surgical Technologist - ORLANDO REGIONAL MEDICAL CENTER - Orlando, FL

(2019-01 - 2020-12)

Developed a strong clinical foundation in a fast paced, high acuity Level 1 Trauma Center.

• Gained hands on experience scrubbing across diverse range of specialties: General, Ortho, Robot, GYN, Vascular, Thoracic, ENT. Plastic Reconstruction, Urology, Podiatry and Laparoscopic Surgeries.
• Utilized strong multitasking, clear communication, and adaptability to pivot quickly during time sensitive, stressful trauma emergencies.
• Collaborated closely with surgical teams, anticipating surgeon needs, and maintaining a calm, focused environment under pressure.

Customer Service Specialist - ORANGE COUNTY TAX COLLECTOR - Orange County, FL

(2015-01 - 2017-12)

• Delivering exceptional, direct customer support in high volume public service environment, handling driver licenses, vehicle title, registration renewals, and tax payments.
• Reviewing and auditing sensitive legal records, applications, and identification documents to ensure full compliance with Florida State laws.
• Accurately collecting payments, processing transactions, and balancing high volume cash drawers daily.
• Managing heavy foot traffic and diffusing stressful customer interactions with professionalism and patience.
• Updating state databases and records quickly while maintaining strict privacy and document security standards.

Receptionist / Pre-Suit Secretary - MORGAN & MORGAN - Orlando, FL

(2012-01 - 2013-12)

Promoted from initial Receptionist to Pre-Suit Secretary within one year after demonstrating high volume phone management, dependability, and strong attention to detail.

• Operated a fast pace, high volume centralized phone network, managing multi-state incoming calls, screening inquires and routing clients directly to paralegals across multiple Florida and nationwide offices.
• Managed front desk, welcoming visiting clients and other attorneys, alerting paralegals to appointment and securely disbursing finalized settlement checks.
• Managed pre-litigation case files, tracking down and organizing medical records, billing statements and insurance documentation for legal teams.
• Communicated directly with clients, medical facilities and insurance providers to gather essential case materials and share basic case status updates.
• Maintained up to date client files, documentation and task deadlines within the firms electronic case management software.

Certificate - Surgical Technology - ORANGE TECHNICAL COLLEGE