Karla Hernandez

Motivated Psychology student with a year and a half of academic grounding and over 2 years of customer-facing experience, honing active listening and compassionate interaction.

Cashier - Bath and Body Works - 14315 East Sam Houston Pkwy N Space 700, Houston, TX 77044

(2023-08)

• Engage with customers: Greet Customers, build rapport, and understand their needs through active listening and product knowledge. Suggest appropriate products based on customer preferences and needs, potentially including up selling or cross-selling. Ensure customers feel welcome, comfortable, and satisfied with their shopping experience.
• Cash wrap service: Handle transactions efficiently and accurately at the cash register, maintaining a clean and organized area
• Product replenishment: Restock shelves and displays to maintain a full and abundant store appearance
• Work as team: Collaborate with manager, SLT (Sales Leadership Team), and other associates to ensure smooth store operations and a positive work environment

Associate of Arts - Social and Behavioral Sciences, Psychology - San Jacinto Community College (2024-01)