Karlee Schwab

Resourceful professional with experience managing key client accounts, supervising teams of 10+, and delivering exceptional customer service. Skilled in cross-functional collaboration, staff training, and process optimization across retail, healthcare, and digital sectors. Proven ability to resolve issues quickly, ensure compliance, and drive high satisfaction in fast-paced environments. Authorized to work in the US for any employer

Account Manager at Algorithm Digital (2025-12 – Present)

• Served as main point of contact for a portfolio of key clients, resolving issues promptly to ensure consistently high satisfaction and retention.
• Collaborated with internal sales, product, and support teams to deliver custom client solutions, improving client outcomes and strengthening relationships.
• Tracked key performance indicators and monitored customer health scores, enabling proactive account management and early identification of at-risk clients.
• Prepared and presented strategic account reviews, providing actionable insights that supported client growth and renewal opportunities.

Shift Supervisor at Starbucks (2016-07 – 2026-07)

• Supervised daily store operations, delegating floor tasks and assigning deployment positions based on partner strengths to maximize throughput and service speed.
• Maintained a clean, sanitized environment and verified daily logs for food safety, refrigeration temperatures, and equipment maintenance to ensure compliance.
• Trained new baristas and shift supervisors on Starbucks corporate policies, beverage recipes, and customer connection standards, improving onboarding efficiency.
• Enhanced team performance by providing real-time feedback and coaching, resulting in improved customer satisfaction scores.

Medical Receptionist at Oasis Therapy (2019-07 – 2021-12)

• Prepare and submit billing data and medical claims to insurance companies, ensuring timely reimbursement and accurate record-keeping.
• Examine patient bills for accuracy and request missing information, reducing claim denials and improving billing efficiency.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information to support seamless administrative operations.
• Assist therapists with patient care and note taking, contributing to accurate documentation and enhanced patient experience.

Student Intern (Chemistry) at U.S. Consumer Product Safety Commission (2017-06 – 2018-08)

• Conducted rigorous quality control (QC) and thermal stability testing on raw energetic materials and finished aerial shells, ensuring consumer safety compliance.
• Updated comprehensive Standard Operating Procedures (SOPs) using recorded data, enhancing laboratory accuracy and process consistency.

Shift Leader at Dunkin' Donuts (2014-10 – 2016-03)

• Supervised daily operations and deployed a team of 10+ crew members to maintain efficient workflow during peak rush hours, reducing wait times.
• Role modeled exceptional guest service, resolving customer inquiries swiftly and maintaining a welcoming environment to boost repeat business.
• Supported the training and onboarding of new crew members, accelerating ramp-up time and improving team cohesion.
• Monitored inventory levels and coordinated restocking, ensuring product availability and minimizing service interruptions.

Bachelor of Science in Anthropology – Arizona State University-Tempe (2021-05 – 2022-11)

Associate in Biotechnology – Frederick Community College (2014-09 – 2017-06)