Lead Sales Coordinator - Anderson Power Services
(2025-05)
- Managed high-volume inbound and outbound customer calls, providing prompt responses and guiding potential clients through the generator estimate scheduling process.
- Executed consistent follow-up communication strategies to nurture leads, increase customer engagement, and improve estimate conversion rates.
- Coordinated scheduling of sales appointments, ensuring efficient calendar management and seamless handoff to the sales team for generator consultations and installations.
Sales and Administration - Formula Moving
(2023-12 - 2025-05)
- Converted inquiries into booked moves through effective communication, follow-up, and needs analysis.
- Conducted virtual, or phone-based consultations to provide accurate estimates and customized moving solutions.
- Coordinated with dispatch and operations teams to confirm move details and ensure a smooth customer experience.
- Contributed to customer retention efforts by delivering excellent pre-move service and post-move follow-up.
Lead Pharmacy Technician - Walgreens Pharmacy
(2021-09 - 2023-12)
- Prepared prescriptions with detailed attention to accuracy.
- Filed insurance claims daily.
- Assisted pharmacist with tasks necessary to ensure smooth operation of workplace.
- Successfully addressed customer concerns and inquiries.
Shipping Manager - A&M Office Supply
(2018-10 - 2021-08)
- Provided outstanding Customer Service by ensuring timely and accurate shipments of online orders.
- Prepared and shipped international orders.
- Managed USPS, FedEx, and UPS supplies and shipments.
- Prepared and filed daily reports and invoices.
Associate Manager - La Madeline French Bistro
(2011-11 - 2018-10)
- Managed daily operations with focus on new hire training and front of house customer service.
- Managed catering operations with emphasis on growth and expansion, by meeting customer needs and wants.
- Managed purchasing and inventory of specialty items.
General Manager - Ryan's Family Steakhouse
(2006-07 - 2010-10)
- Leadership of management team
- Overall store operations: Purchasing, Inventory, Payroll, Budgeting
