Medical Office Assistant at Haney Physiotherapy Clinic (2024-07 – Present)
- Welcomed 25–30 patients daily and managed a multi-line phone system to ensure smooth communication.
- Scheduled 20–30 daily appointments for one physiotherapist and assistant, reducing scheduling errors through improved tracking.
- Processed about five ICBC and WSBC claims weekly with accurate, timely submissions.
- Improved patient response time by 25% and increased booking rate by 30% through multi-channel communication.
- Maintained confidential patient records in compliance with privacy regulations.
- Trained three new MOAs and developed instructional materials and videos for JaneApp and insurance portals.
- Managed six social media accounts across two clinics, achieving a 10% follower increase in six months.
- Monitored and ordered clinic supplies to maintain adequate inventory levels.
Human Resources Intern at Gao Tek (2024-02 – 2024-06)
- Managed end-to-end recruitment for 35+ hires monthly, screening over 50 resumes per cycle, and coordinating candidate communication to streamline hiring.
- Built partnerships with 3–4 universities and colleges to source diverse intern and graduate talent.
- Organized four virtual conferences, coordinating agendas, guest speakers, sponsors, and attendees for successful execution.
- Executed onboarding for 35+ new hires monthly, ensuring smooth integration into company culture and operations.
Human Resource Generalist at Zincat Technologies (2022-04 – 2022-10)
- Provided comprehensive onboarding support, ensuring timely documentation completion within one business day, and directed seamless off-boarding procedures.
- Managed employee records, ensuring data accuracy and compliance within the ATS, while executing efficient scanning and filing of agreements.
- Spearheaded the implementation of a Performance Management Process, conducting appraisals for FY 2022 quarter 3 and 4.
- Managed monthly payroll for a team of 20 employees, ensuring accurate processing and timely distribution of payroll information.
- Proactively monitored and managed over 30 operator/third-party agreements nearing expiration, ensuring timely renewal and uninterrupted partnerships.
- Coordinated end-to-end recruitment for IT professionals and onboarded 20+ candidates.
Human Resource Generalist at Analytical Instruments (2019-12 – 2022-04)
- Orchestrated 360° recruitment efforts, successfully filling over 40 open positions across diverse regions of the country.
- Maintained records, overseeing the management of 350+ Employee Personal Files for both executive and non-executive staff, ensuring compliance with legal and organizational requirements.
- Managed weekly payments for employee EPF/ETF/Gratuity/Leave Encashment Payments for over 10 employees, ensuring timely and accurate processing of financial benefits.
- Oversaw the HRIS system (hSenid), playing a key role in absence management, employee information maintenance, EIM administration/reporting, and payroll management, enhancing efficiency and accuracy in HR operations.
- Administered 20+ employee insurance claims monthly, liaising with third-party insurance providers to ensure prompt resolution and support for employees.
Human Resource Coordinator at India Lanka Express (2019-02 – 2019-12)
- Developed an employee database, optimizing HR workflows and facilitating informed decision-making processes, enhancing organizational efficiency.
- Achieved a 50% reduction in monthly office supply expenses by implementing and maintaining an office supply registry, collaborating with vendors to procure necessary supplies, and implementing cost-saving measures.
- Conducted the recruitment process for all open positions required by the Managing Director.
- Managed travel arrangements, visa documentation, and reservations for the Managing Director.
- Maintained 15 employee personal files and other statutory documents, ensuring compliance with legal requirements and facilitating accurate record-keeping.
- Implemented an attendance and leave management automated system, resulting in a significant 75% reduction in absenteeism rates, enhancing workforce productivity and efficiency.
Human Resource Intern at Hayleys Plantations PLC (2018-07 – 2019-01)
- Generated 15 Human Development Progress Reports monthly, providing valuable insights into employee training programs for decision-making.
- Produced 15 monthly summary reports on "Key Value Drivers" orientation for new recruits, to get a forecast on employee adaptations to the organization.
- Assisted in the process of handling 5 Employee Condolences and Retirement Letters, maintaining accurate system records monthly.
- Compiled summary reports on trade union details and conducted surveys of over 20 tea pluckers across 3 tea plantation estates, analyzing factors influencing turnover intention and informing retention strategies.
