Kat M. Pakdaman

Administrative, Operations, and Implementation Professional with 10+ years of experience supporting executive leadership, managing client implementations, coordinating operations, and improving business processes across healthcare, property management, and service industries. Proven ability to streamline workflows, manage vendor and client relationships, oversee office operations, and lead teams in fast-paced environments. Strong background in project coordination, software implementation, budgeting, onboarding, and customer relations.

Executive Administrative Assistant - Spa and Deck Creations

(2024-12)

• Manage calendars, scheduling, and administrative operations for a 10-person team
• Coordinate executive meetings, reporting, project tracking, and client communications
• Oversee accounts payable/receivable and budgeting support
• Improved operational efficiency by 30% through process enhancements
• Reduced supply costs by 15% through vendor negotiations and cost management

HOA Administrative / Interim Front Desk Manager - Castle Group Property Management

(2023-12 - 2024-12)

• Served as primary point of contact for homeowners, vendors, and service requests
• Managed HOA dues, compliance documentation, and administrative records
• Supervised scheduling and coordination for 25 staff members
• Supported hiring, onboarding, and employee training initiatives
• Implemented process improvements that increased resident satisfaction and efficiency

Operational Manager - Georgia Honey Farm

(2014-05 - 2022-09)

• Directed daily business operations including staffing, scheduling, inventory, and budgeting
• Implemented operational improvements that reduced costs and increased efficiency
• Managed customer service, vendor partnerships, and client relations
• Coached, trained, and developed employees to support operational goals

Implementation Specialist - EIVF (Fertility Software)

(2010-09 - 2014-04)

• Managed end-to-end software implementations for medical practices
• Coordinated onboarding, workflow analysis, training, and post-go-live support
• Delivered user training and troubleshooting for EMR/EHR systems
• Maintained HIPAA compliance and ensured client satisfaction throughout implementation lifecycle

Certificate - Medical Coding - Kaplan College