Director of Operations at Metropolis Technologies (2018-01 – 2026-01)
- Owned key stakeholder engagement and reporting, including enterprise clients, customers and internal executive leadership, on established cadences and ad hoc as needed to clearly communicate and track company objectives and results
- Prepared and presented monthly and quarterly business reviews on operations, strategy and financial performance to influence present and future financial and operational decisions
- Directed end-to-end operations for a multi-location, vehicle-centric portfolio spanning 60+ individual sites, ensuring consistent service delivery, regulatory compliance, and operational efficiency across the greater Detroit region
- Led, developed, and scaled a workforce of 250+ employees, including frontline operations, supervisors, and cross departmental teams, fostering a performance-driven culture focused on safety, accountability and customer experience for healthcare, commercial and residential locations
- Owned profit and loss responsibility for a $56M+ annualized portfolio, overseeing budgeting, forecasting, cost controls, and financial performance while achieving 30%+ year-over-year revenue growth
- Collaborated cross-functionally with finance, product, engineering and customer support teams to optimize workflows, improve KPIs, and enhance the end-to-end customer experience
- Spearheaded operational technology and system implementations, including new platform rollouts and process automation, improving service reliability, data visibility, and scalability across multi-site operations
- Partnered closely with commercial and enterprise clients to resolve complex service, strategy and operational issues, strengthening long-term relationships and maintaining 85% client retention rate
Account Manager at Metropolis Technologies (2016-01 – 2018-01)
- Managed daily operations of a property management portfolio for 20+ locations by receiving and handling inquiries for building tenants and daily visitors to retain business for our clients and customers
- Led large-scale operational projects, including construction coordination, site launches, and logistics planning, ensuring on-time delivery and seamless integration into existing operations
- Executed monthly financial reporting and performance processes by reviewing and finalizing P&L statements before delivery to our clients to solidify location productivity, revenue generation and net profit (EBITDA)
- Initiated local and regional customer support centers providing remote troubleshooting support for users of our products and services across the United States, reducing payroll dollars for non peak hours at 50+ national facilities
Corporate Accountant at Metropolis Technologies (2015-01 – 2016-01)
- Managed account receivables and customer service inquiries for all national accounts adhering to payment collection standards and meeting customer needs for our products and services
- Processed payables and monthly client financial statements for 30+ locations adhering to individual client deadlines as outlined in company management agreements and contracts for company stakeholders to further partnership and sales initiatives
- Performed monthly bank reconciliations and balance sheet for national accounts in preparation for month-end financial close and annual audit processes meeting company goals for stakeholder and client reporting
Customer Service Representative at T-Mobile (2013-01 – 2015-01)
Assistant Manager at GAP, Inc (2002-01 – 2010-01)
