Human Resources Business Partner II - AMAZON LOGISTICS - Manassas, VA
(2024-10 - 2026-01)
Multi-site and regional support
- Served as the primary HR advisor to 40-50 frontline and senior leaders supporting 400-500 employees in a 24/7 operation; completed multi-state field assignments with direct employee populations above 1,000, select labor-relations support, and separate project-based regional work.
- Managed hundreds of employee relations matters and workplace investigations from intake through resolution, including interview planning, evidence review, credibility assessment, findings, risk analysis, documentation, discipline, and termination decisions; escalated to Employee Relations or Legal when warranted.
- Owned 1,569 employee-support cases in 2025 with a 99.5% positive response rate, resolved 84% within one hour, and helped the site earn the No. 1 service ranking among 316 U.S. locations while maintaining 100% service-level compliance and no active investigation or appeal backlog.
- Led formal performance, talent, succession, and compensation cycles; coached leaders on calibration, Individual Development Plans, promotions, pay decisions, performance improvement, documentation, and difficult employee conversations.
- Ran employee lifecycle processes spanning recruiting coordination, onboarding, orientation, Form I-9 verification, employee changes, transfers, promotions, compensation updates, HRIS audits, separations, access removal, and final-pay coordination.
- Supported employees and leaders with benefits enrollment and qualifying-life-event questions, leave requirements, accommodations, workers' compensation, pay and status follow-up, work restrictions, and return-to-work steps; coordinated escalations with Benefits, Leave, Payroll, Safety, HRIS, and specialist teams.
- Used case, engagement, attendance, and attrition data to target action plans; reduced regional bottom-quartile engagement measures from 16 to 2 in four months and contributed to a 10.6% year-over-year attrition reduction.
- Created playbooks and delivered virtual and in-person training to more than 160 operations leaders over two years; the initial 60-leader performance-documentation rollout earned 95% positive feedback.
Human Resources Business Partner - AMAZON LOGISTICS - Manassas, VA
(2023-05 - 2024-10)
Multi-site and regional support
- Served as the primary HR advisor to 40-50 frontline and senior leaders supporting 400-500 employees in a 24/7 operation; completed multi-state field assignments with direct employee populations above 1,000, select labor-relations support, and separate project-based regional work.
- Managed hundreds of employee relations matters and workplace investigations from intake through resolution, including interview planning, evidence review, credibility assessment, findings, risk analysis, documentation, discipline, and termination decisions; escalated to Employee Relations or Legal when warranted.
- Owned 1,569 employee-support cases in 2025 with a 99.5% positive response rate, resolved 84% within one hour, and helped the site earn the No. 1 service ranking among 316 U.S. locations while maintaining 100% service-level compliance and no active investigation or appeal backlog.
- Led formal performance, talent, succession, and compensation cycles; coached leaders on calibration, Individual Development Plans, promotions, pay decisions, performance improvement, documentation, and difficult employee conversations.
- Ran employee lifecycle processes spanning recruiting coordination, onboarding, orientation, Form I-9 verification, employee changes, transfers, promotions, compensation updates, HRIS audits, separations, access removal, and final-pay coordination.
- Supported employees and leaders with benefits enrollment and qualifying-life-event questions, leave requirements, accommodations, workers' compensation, pay and status follow-up, work restrictions, and return-to-work steps; coordinated escalations with Benefits, Leave, Payroll, Safety, HRIS, and specialist teams.
- Used case, engagement, attendance, and attrition data to target action plans; reduced regional bottom-quartile engagement measures from 16 to 2 in four months and contributed to a 10.6% year-over-year attrition reduction.
- Created playbooks and delivered virtual and in-person training to more than 160 operations leaders over two years; the initial 60-leader performance-documentation rollout earned 95% positive feedback.
Human Resources Business Partner II / Human Resources Business Partner - AMAZON LOGISTICS - Manassas, VA
(2023-05 - 2026-01)
Selected Programs and Assignments
- Identified a regional pattern of rejected or exempted manager feedback caused by poor submission quality, then built AI-assisted tools for performance feedback, investigation records, and HR communications that improved consistency and reduced drafting time and back-and-forth with HR.
- Built a shift-change tracker, roster-scrub process, and staffing approval control that improved headcount visibility, reduced manual approvals, and prevented repeat fairness escalations.
- Completed short-term assignments during staffing gaps, including end-to-end review of roughly 20 complex timekeeping cases and related disciplinary decisions at a 700+ employee site; trained a newly hired HRBP who earned regional recognition within three months.
Leasing Representative - METRO LOFT MANAGEMENT - New York, NY
(2022-07 - 2023-04)
- Managed high-volume applicant and resident concerns, confidential records, and time-sensitive documentation; de-escalated conflict and coordinated policy-aligned solutions across property and service teams.
- Balanced leasing requirements, compliance steps, competing deadlines, and customer needs while maintaining accurate records and consistent follow-through.
Fitness Leadership Roles - SUNY NEW PALTZ - New Paltz, NY
(2020-08 - 2022-07)
- Hired, onboarded, scheduled, trained, and coached student employees; documented performance, resolved day-to-day people concerns, and supported a safe, inclusive campus environment.
- Led facility operations and created accessible fitness programs for a diverse campus community, combining clear expectations with practical, individualized coaching.
