Katari

HR Business Partner and People Operations professional with nearly 3 years of progressive HRBP experience and 5+ years across HR, people leadership, and employee support. Primary advisor to 40-50 leaders and 400-500 employees in 24/7 last-mile delivery operations, with multi-site assignments covering populations above 1,000.

Experience includes complex employee relations and investigations, performance and talent cycles, workforce planning, leave and accommodations, employee lifecycle administration, engagement, and manager development. Uses case and workforce data to spot recurring problems, build clear processes, and help leaders act consistently.

Human Resources Business Partner II - AMAZON LOGISTICS - Manassas, VA

(2024-10 - 2026-01)

Multi-site and regional support

• Served as the primary HR advisor to 40-50 frontline and senior leaders supporting 400-500 employees in a 24/7 operation; completed multi-state field assignments with direct employee populations above 1,000, select labor-relations support, and separate project-based regional work.
• Managed hundreds of employee relations matters and workplace investigations from intake through resolution, including interview planning, evidence review, credibility assessment, findings, risk analysis, documentation, discipline, and termination decisions; escalated to Employee Relations or Legal when warranted.
• Owned 1,569 employee-support cases in 2025 with a 99.5% positive response rate, resolved 84% within one hour, and helped the site earn the No. 1 service ranking among 316 U.S. locations while maintaining 100% service-level compliance and no active investigation or appeal backlog.
• Led formal performance, talent, succession, and compensation cycles; coached leaders on calibration, Individual Development Plans, promotions, pay decisions, performance improvement, documentation, and difficult employee conversations.
• Ran employee lifecycle processes spanning recruiting coordination, onboarding, orientation, Form I-9 verification, employee changes, transfers, promotions, compensation updates, HRIS audits, separations, access removal, and final-pay coordination.
• Supported employees and leaders with benefits enrollment and qualifying-life-event questions, leave requirements, accommodations, workers' compensation, pay and status follow-up, work restrictions, and return-to-work steps; coordinated escalations with Benefits, Leave, Payroll, Safety, HRIS, and specialist teams.
• Used case, engagement, attendance, and attrition data to target action plans; reduced regional bottom-quartile engagement measures from 16 to 2 in four months and contributed to a 10.6% year-over-year attrition reduction.
• Created playbooks and delivered virtual and in-person training to more than 160 operations leaders over two years; the initial 60-leader performance-documentation rollout earned 95% positive feedback.

Human Resources Business Partner - AMAZON LOGISTICS - Manassas, VA

(2023-05 - 2024-10)

Multi-site and regional support

• Served as the primary HR advisor to 40-50 frontline and senior leaders supporting 400-500 employees in a 24/7 operation; completed multi-state field assignments with direct employee populations above 1,000, select labor-relations support, and separate project-based regional work.
• Managed hundreds of employee relations matters and workplace investigations from intake through resolution, including interview planning, evidence review, credibility assessment, findings, risk analysis, documentation, discipline, and termination decisions; escalated to Employee Relations or Legal when warranted.
• Owned 1,569 employee-support cases in 2025 with a 99.5% positive response rate, resolved 84% within one hour, and helped the site earn the No. 1 service ranking among 316 U.S. locations while maintaining 100% service-level compliance and no active investigation or appeal backlog.
• Led formal performance, talent, succession, and compensation cycles; coached leaders on calibration, Individual Development Plans, promotions, pay decisions, performance improvement, documentation, and difficult employee conversations.
• Ran employee lifecycle processes spanning recruiting coordination, onboarding, orientation, Form I-9 verification, employee changes, transfers, promotions, compensation updates, HRIS audits, separations, access removal, and final-pay coordination.
• Supported employees and leaders with benefits enrollment and qualifying-life-event questions, leave requirements, accommodations, workers' compensation, pay and status follow-up, work restrictions, and return-to-work steps; coordinated escalations with Benefits, Leave, Payroll, Safety, HRIS, and specialist teams.
• Used case, engagement, attendance, and attrition data to target action plans; reduced regional bottom-quartile engagement measures from 16 to 2 in four months and contributed to a 10.6% year-over-year attrition reduction.
• Created playbooks and delivered virtual and in-person training to more than 160 operations leaders over two years; the initial 60-leader performance-documentation rollout earned 95% positive feedback.

Human Resources Business Partner II / Human Resources Business Partner - AMAZON LOGISTICS - Manassas, VA

(2023-05 - 2026-01)

Selected Programs and Assignments

• Identified a regional pattern of rejected or exempted manager feedback caused by poor submission quality, then built AI-assisted tools for performance feedback, investigation records, and HR communications that improved consistency and reduced drafting time and back-and-forth with HR.
• Built a shift-change tracker, roster-scrub process, and staffing approval control that improved headcount visibility, reduced manual approvals, and prevented repeat fairness escalations.
• Completed short-term assignments during staffing gaps, including end-to-end review of roughly 20 complex timekeeping cases and related disciplinary decisions at a 700+ employee site; trained a newly hired HRBP who earned regional recognition within three months.

Leasing Representative - METRO LOFT MANAGEMENT - New York, NY

(2022-07 - 2023-04)

• Managed high-volume applicant and resident concerns, confidential records, and time-sensitive documentation; de-escalated conflict and coordinated policy-aligned solutions across property and service teams.
• Balanced leasing requirements, compliance steps, competing deadlines, and customer needs while maintaining accurate records and consistent follow-through.

Fitness Leadership Roles - SUNY NEW PALTZ - New Paltz, NY

(2020-08 - 2022-07)

• Hired, onboarded, scheduled, trained, and coached student employees; documented performance, resolved day-to-day people concerns, and supported a safe, inclusive campus environment.
• Led facility operations and created accessible fitness programs for a diverse campus community, combining clear expectations with practical, individualized coaching.

Bachelor of Arts - Psychology - SUNY New Paltz (2019 - 2022)

Studies - Applied Psychology Studies - United States Military Academy at West Point (2018 - 2019)