Katelyn Buss

I am a current nursing student with a deep passion for medicine. I strive to help those I can however I can within my position and value the trust patients place in medical professionals. In the endeavor of maintaining that trust, I never fail to present a welcoming, competent face to whichever facility I serve.

As a receptionist I have many valuable skills such as patience, attention to detail, and strong time management and organizational skills. These skills have allowed me to adapt to many environments, and I look forward to learning yours.

Client Service Representative at Veterinary Specialty Services (2024-07 – Present)

• brief initial triage and assistance with transporting patients
• recording client information, acquiring consent forms for various processes such as treatment, sedation, euthanasia, and collection holds.
• proper application of insurance benefits
• helping clients understand the emergency medical process and reassuring them during high stress situations
• general office maintenance ie cleaning, organizing, managing record requests and transfers, emails, phone calls, etc.

Patient Access Representative II at BJC HealthCare (2022-09 – Present)

Above all, I am grateful for the chance I have to impact patient experience in the ER. I have mastered deescalation in situations where patients express genuine anger and frustration in the ER waiting room with grace and sensitivity. Furthermore, I have had ample opportunity to witness the operations of an intense medical department and to console grieving loved ones waiting for updates.

My presence in the ER allowed for a painless registration experience when tensions were at their highest, as well as seamless communication between medical staff and patients or their companions.

• Efficiently operate EPIC
• Acquire patient identification for efficient check in
• Understanding basic clinical terminology
• Communicate highly emergent patient needs to medical staff
• Receive patient information from EMS for arrival
• Verify sensitive information necessary for revenue cycle management
• Verify insurance coverage
• Operate translator system
• Acquire patient and POA signatures for various registration forms
• Communicate with medical staff to ensure efficient ER operation
• Travel to other departments to assist with work queues and open shifts
• Receive co-pays
• Train new hires

Floater at TWIN OAKS NURSING HOME (2022-06 – 2022-10)

• Bathe and toilet residents
• Assist residents to dining hall and recreational activities
• Sit for Elopement Risk residents
• Dress residents
• Direct and assist resident family members
• Document and report resident status
• Communicate with EMS services of a resident medical event

Assistant Bakery Manager at Schnucks (2021-03 – 2022-03)

• Adapt to a frequently changing schedule, including nights
• Prepare baked goods
• Keep Inventory
• Place Department Orders
• Provide monthly report of department operations
• Train new hires
• Promote products to increase sales
• Take orders and handle customer disputes

Front End Cashier at Sonic Drive-In (2019-05 – 2020-07)

• Prepare food and drink
• Receive customer payments
• Operate a transaction based computer system
• Maintain a clean work environment
• Handle customer disputes
• Train new hires

Cashier at Michaels (2018-09 – 2019-01)

• Receive customer payments
• Operate a transaction based computer system
• Handle customer disputes
• Maintain a clean work environment for customers
• Promote sales
• Provide product recommendations
• Keep inventory

Nursing in Nursing – Saint Louis Community College (2024)