Katelynn Criswell
Gaming Employee
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About
Casino operations professional with more than seven years of experience in surveillance, cage operations, sportsbook, slot operations, cash handling, and guest service within Colorado casinos. Recognized for accuracy, professionalism, and exceptional guest service while maintaining compliance with Colorado gaming regulations. Five years of experience in behavioral health strengthened crisis intervention, conflict resolution, de-escalation, communication, documentation, teamwork, and problem-solving in high-pressure environments.
Currently eligible to obtain a Colorado Support Gaming License, with application in progress, and excited to return to the Colorado gaming industry.
Experience
Sportsbook Attendant (Concurrent Position) at Saratoga Casino (2020-06 – 2021-01)
Assisted guests with wagering, sportsbook transactions, and account support while maintaining transaction accuracy and compliance with Colorado gaming regulations. Delivered exceptional customer service in a fast-paced gaming environment.
Surveillance Operator at The Lodge Casino (2019-06 – 2020-12)
Operated casino surveillance systems, investigated incidents, prepared detailed reports, preserved evidence, and communicated with Security, Operations, management, and law enforcement.
Slot Attendant / Cage Cashier at Z Casino (2018-06 – 2019-12)
Performed jackpots, cage transactions, slot maintenance, guest service, beverage service, and trained new employees while ensuring compliance with gaming standards.
Slot Attendant / Cage Cashier / Bartender at Isle of Capri & Lady Luck Casinos (2018-05 – 2019-06)
Processed cage transactions, maintained slot operations, coordinated with departments via radio, and delivered exceptional guest service during overnight operations.
Casino Slot Service Attendant / Cage Cashier at Ameristar Casino Resort & Spa (2014-05 – 2018-05)
Processed gaming transactions, currency exchanges, credit card advances, and department transfers while building strong guest relationships through outstanding hospitality.
Social Services Professional / Certified Peer Support Specialist (2021-01 – 2026-07)
Provided crisis intervention, advocacy, resource coordination, conflict resolution, de-escalation, trauma-informed support, motivational interviewing, detailed documentation, and collaboration with multidisciplinary teams while maintaining confidentiality and professionalism.
Education
Bachelor of Social Work in Social Work – Grand Canyon University (2021-02)
