Katelynn Haines

I am currently attending Western Governors University for my Bachelor's in Software Engineering. I have a background in customer service, with most of my experience in being a personal banker. I have a passion for helping others and in making all processes as efficient as possible. I have a high level of responsibility and treat each task as an opportunity.

Personal Banker Supervisor Dollar Bank-Pittsburgh, PA 

February 2025 to July 2025

• Supervise daily branch operations including opening and closing procedures, transaction approvals, and account services • Provide leadership and coaching to team members, including onboarding and training • Engage customers with needs-based conversations to recommend financial products and digital tools • Ensure compliance with bank policies, operational standards, and customer service excellence

Personal Banker Foothills Bank-Lake Havasu City, AZ

December 2023 to May 2024

• Assisted customers with new accounts, service inquiries, and digital banking tools • Supported wire transfers, debit card issues, and online account maintenance • Provided exceptional customer service while cross-selling financial products • Utilized systems such as 4Sight, Synergy, and Card Wizard for efficient operations

Universal Banker Farmers National Bank-Pittsburgh, PA 

August 2022 to December 2023

• Processed a variety of customer transactions: savings, checking, and Holiday Savings accounts, loan payments, SDB rental payments, sold money orders/official checks, and any type of cash withdrawal. • Customer Service-recognize customer needs and recommend products and services • Operate and balance a terminal and cash drawer • Accept checks for cashing in accordance to FNB check handling procedures • Prepare money shipments/cash orders/ manifest, etc. • Open and close the branch following proper security procedures • Authorization to sign official checks and CD’s, not to exceed $100,000

Associate in Business, DuBois Business College, Dec 2014

Bachelor of Science, Software Engineering; Western Governors University, Projected Completion Date August 2027