Jason Hymes

I have been in IT Industry since 5 years old technically. Worked with my dad and brother learning it when it hit it's boom in the early 1980's. I learned lots of programming languages back in High School from a Vo-Tech School. Though like to focus on the Hardware and Support side of things. Makes me feel proud when I assist and help someone with IT Issues. I am patient and try to speak in a way that non-IT people understand.

Work Experience

Continuum Managed Services

Cranberry, PA

Help Desk Tech Level I

• Received inbound calls, made outbound calls, received chats and reviewed emails from multiple sites from our MSP Clients regarding technical issues
• Performed new user and email creations in Active Directory & Exchange as well as PC Setups
• Did duties of a Team Lead as the Backup Team Lead for the Technical Team I was on
• Worked with other groups VIA phone to resolve certain high priority issues

Innosource - FedEx

Coraopolis, PA

Help Desk Tech Level IApril, 2007- November, 2009

Balboa – Bank of America

Coraopolis, PA

Insurance Call Rep Level I

• Received inbound calls and solve customer's issues quickly and efficiently
• Handle irate calls with calm and positive manner
• Utilizing my experience to help customer feel confident and reach a conclusion to their satisfaction
• Extensive knowledge with insurance and mortgage fields

CBCInnovis

Greentree, PA

Credit Processor / Customer Service

• Receive inbound and make outbound calls high volume
• Utilized knowledge on credit and mortgage to assist processors in obtaining loans for clients
• Deal with clients at a fast pace with accurate solutions

Interactive Media Systems, Inc

Monroeville, PA

Lead Web Developer / Database Developer / Programmer / IT Technician

• Coded websites for clients from scratch implementing clients specifications
• Used PGP Encryption and Skipjack Merchant online security
• Created DLL's and Search programs for required sites
• Assisted in troubleshooting and resolving networking issues
• Assisted in creating and maintaining database servers
• Troubleshooted and repaired computer systems

Computer Learning Centers, Inc (1999-2000).

Diploma in Computer Programming, Summa Cum Laude

4.0 GPA, Visual Basic, C++, Javascript, Access, VB Script, and HTML

Parkway Vo-Tech (1995-1998).

Diploma

Computer technology vocational training while in high school; Designed, debugged, and implemented programs using Cobol, RPG II, Basic, Visual Basic, and C++; Created and maintained classroom networks as well as maintained the schools existing network structure.