Katherine Cobos

Managed an independent caseload and coordinated a self-directed weekly schedule to ensure timely client services and appointments. Contacted clients and families to schedule, confirm, and coordinate appointments, maintaining consistent communication and engagement. Maintained accurate records, case notes, and service documentation while adhering to confidentiality and professional standards.

Therapeutic Mentor at Marshmallow's Hope (2026-02 – Present)

• Managed an independent caseload and coordinated a self-directed weekly schedule to ensure timely client services and appointments.
• Contacted clients and families to schedule, confirm, and coordinate appointments, maintaining consistent communication and engagement.
• Maintained accurate records, case notes, and service documentation while adhering to confidentiality and professional standards.
• Managed frequent phone, text, and email communications with clients and families to ensure attendance and continuity of services.

Front Desk Agent at Fairfield Inn (2025-07 – 2026-03)

• Managed hotel reservations, guest check-ins and check-outs, and payment processing while maintaining accuracy and attention to detail.
• Resolved guest concerns and complaints efficiently while exercising professionalism, discretion, and problem-solving skills.
• Answered and directed incoming phone calls, responded to inquiries, and assisted guests with scheduling and accommodation requests.

Security Supervisor Intern at Hurricane Harbor (2025-04 – 2025-09)

• Created and managed employee schedules, monitored attendance, and assisted with daily operational planning.
• Responded to incidents, guest concerns, and conflicts while maintaining professionalism and exercising sound judgment under pressure.
• Communicated effectively with guests, staff, management, and local authorities when necessary to address safety concerns.

B.A. in Political Science and Psychology – Northern Illinois University (2026-12)

B.A. in Legal Studies – University of Wisconsin - Whitewater