KathiSue Garringer

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Customer service/Cashier Trainer, POS - Kohl's - Troy, Ohio

(2020-07 - 2026-05)

• Processed customer transactions efficiently at the point of sale.
• Assisted customers with product inquiries and store navigation.
• Maintained clean and organized checkout area for optimal customer experience.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
• Checked personal identifications during alcohol and tobacco sales.
• Developed training materials for new associates at retail operations.
• Conducted onboarding sessions to familiarize staff with store policies.
• Facilitated workshops on customer service techniques and sales strategies.
• Implemented training programs to enhance product knowledge among staff.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Documented all training activities including attendance records, feedback forms, surveys.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Recommended changes or improvements in existing training processes as needed.
• Designed and developed training materials for new employees in the organization.
• Created multimedia presentations with PowerPoint and video conferencing tools.
• Assisted with developing online learning modules for remote learners.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Monitored, evaluated and recorded training activities or program effectiveness.
• Created and offered additional materials to enhance training.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Suggested and offered specific training programs to help workers maintain or improve job skills.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Scheduled classes based on availability of classrooms, equipment or instructors.
• Maintained strong knowledge by participating in workshops, conferences, and online education classes.
• Supervised, evaluated or referred instructors to skill development classes.
• Assessed training needs through surveys, interviews with employees or focus groups.
• Coordinated recruitment and placement of training program participants.
• Selected and assigned instructors to conduct training.
• Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
• Negotiated contracts with clients for desired training outcomes, fees or expenses.
• Monitored training costs and prepared budget reports to justify expenditures.
• Devised programs to develop executive potential among employees in lower-level positions.

Cashier - Meijer - Troy, Ohio

(2015-06 - 2021-04)

• Assisted customers over the phone regarding store operations, product information and order placement.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Wayne High School (1997-06) Huber Heights, OH