Kathleen Johnson

Reliable and detail-oriented administrative and scheduling professional with 20+ years of experience in high-volume healthcare environments. Strong in organization, patient communication, scheduling accuracy, and confidentiality. Proven ability to manage busy workflows while maintaining professionalism and efficiency.

Medical Scheduler / Administrative Support at Charleston Gastroenterologist Specialists (2011-01 – Present)

Coordinate high-volume scheduling for visits, procedures, and diagnostics with strong focus on accuracy and patient communication.

• Coordinate high-volume scheduling for visits, procedures, and diagnostics
• Maintain accurate patient records and insurance documentation
• Communicate appointment details, preparation, and follow-up instructions
• Verify insurance and obtain authorizations
• Provide front desk, phone, and workflow support
• Train staff on scheduling systems and procedures

Medical Scheduler at Charleston Breast & Cancer Centers (2009-02 – 2010-12)

Scheduled specialty procedures and follow-up appointments with emphasis on physician coordination and insurance verification.

• Scheduled specialty procedures and follow-up appointments
• Verified physician orders and coordinated scheduling workflow
• Managed insurance verification and authorizations
• Supported front desk operations and patient communication

Front Desk Receptionist at Rosen Dermatology (2003-03 – 2009-01)

Managed patient check-in, scheduling, and high-volume phone communication in fast-paced dermatology environment.

• Managed patient check-in, scheduling, and phone communication
• Handled high-volume calls and appointment coordination
• Maintained organized and confidential patient records

New Patient Coordinator at Carolina Spine Institute / Southeastern Spine Institute (1996-09 – 2003-03)

Coordinated new patient intake, scheduling, and medical records management including workers' compensation cases.

• Coordinated new patient intake and scheduling
• Managed medical records and workers' compensation cases
• Communicated with physicians, staff, and external partners
• Supported research initiatives and special projects

Medical Assistant at NavCare / U.S. Navy Clinic (1995-05 – 1996-09)

Assisted providers with exams and minor procedures while maintaining clinical documentation and workflow support.

• Assisted providers with exams and minor procedures
• Obtained vital signs and supported patient care
• Maintained documentation and clinic workflow support

Diploma in Medical Assisting – Trident Technical College (1991-08)

High School Diploma – Summerville High School (1988-06)