Kathleen Wilford

Dedicated food service worker with experience in maintaining cleanliness, assisting with food preparation, and providing excellent customer service. Proven track record of ensuring and safety standards are met and exceeded. Recognized for exceptional communication skills and ability to work efficiently in a fast-paced environment. Adapted at managing inventory and assisting with menu planning. I look forward to bringing my passions for food service and commitment to a quality dynamic team.

Assistant Cafeteria Manager at Jenks Public Schools-Food Services (2025-08 – 2026-05)

• Supervise daily operations to ensure smooth service and customer satisfaction.
• Trained and managed staff, including scheduling and performance evaluations.
• Monitor inventory levels and assist in ordering supplies as needed.
• Ensured compliance with health and safety regulations in food preparation and service.
• Manage customer inquiries and resolve complaints promptly and professionally.
• Assisted in budgeting and financial reporting to maintain profitability.

Freelance Baker at Self-Employed (2020-01 – Present)

• Bake, design, and refine recipes, ensuring top-tier quality bake goods.
• Collaborate with suppliers for premium ingredients, elevating product uniqueness.
• Ensure food safety and quality standards are consistently met.
• Rigorous quality control ensuring food safety standards and exceeding client expectations.

Lead Customer Service at Avis's budget Group (2021-06 – 2025-08)

• Answer escalated and general call along with back-office queues from other departments.
• Used company guidelines to resolve customer issues and expediting corrections and adjustments.
• Participated in special projects and other duties as may be required or assigned.

Service Coordinator at Metropolitan Tulsa Transit Authority (2017-04 – 2021-06)

• Proficient in Microsoft Office software and provided technical assistance to other CSRs.
• Resolved disputes to determine positive resolution.
• Research client eligibility, update and enter new customers into the appropriate system.

Associates in Pastry of Arts – Auguste Escoffier School of Culinary Arts

Human Services – Metropolitan State University of Denver

Accounting and Computer Information Sciences – Community College of Denver