Kathryn MacMillan
OPERATIONS LEADERSHIP | STRATEGIC GROWTH | CLIENT EXPERIENCE
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About
Business development and operations leader with 15+ years across commercial construction, property management, and luxury hospitality. Combines national market development and executive relationship experience with earlier responsibility for payroll, accounts receivable and payable tracking, staff development, vendor coordination, and daily service operations. Built a 110-person hotel opening team, managed a 15-property portfolio, and coordinated high-profile events.
Selected for FCL Builders’ inaugural strategic planning committee; brings a collaborative approach to growth, operational execution, and service quality.
Experience
Director of Business Development - FCL Builders - Chicago, IL | National scope
(2020-04)
- Launched the Phoenix office and drove approximately $230M in reported regional market presence; also opened the Columbus, Ohio office to extend geographic reach.
- Expanded the cold-storage opportunity pipeline by 40% and introduced or reactivated 60+ client relationships through targeted client, developer, and industry-partner engagement.
- Selected for the inaugural executive strategic planning committee evaluating future office locations and national market expansion.
- Aligned executive leadership, preconstruction, operations, marketing, and regional business development around key pursuits, client expectations, and national account priorities.
- Improved Salesforce opportunity data, stakeholder mapping, next-step tracking, and leadership pipeline visibility; developed market-entry intelligence for Michigan and the Northeast.
Business Development Manager - Datawatch Systems - Dallas, TX
(2019-10 - 2020-04)
- Recovered dissatisfied commercial-property accounts through service follow-through, securing renewals and expanded access-control solutions; won new commercial-property service contracts.
Business Development Manager - AALC, Inc. - Lewisville, TX
(2018-01 - 2019-10)
- Redirected the business from public-sector work to private commercial clients within 18 months, increasing contract value 10% and expanding the client base 85%.
- Secured more than $7M in first-year contracts from 18 clients; generated bid opportunities from 117 new companies and expanded into multifamily, healthcare, and industrial markets.
Marketing and Operations Manager - Reliable Property Management - San Jose / Auburn, CA
(2015-09 - 2018)
Earlier tenure as Property Manager, May 2008 – Jun 2009
- Managed a 15-property commercial portfolio, coordinating lease agreements, maintenance contracts, tenant needs, and service follow-through to support occupancy, retention, and owner investment performance.
- Handled payroll services and employee administrative needs; evaluated software tools to support business operations.
- Established company-wide organizational systems and provided IT support, including support for a new branch office.
- Developed marketing, website, networking, and sponsorship initiatives that secured two major clients and diversified the Northern California portfolio.
Business Manager - Naylor Construction - Solana Beach, CA
(2013-02 - 2015-08)
- Developed systems and processes for daily business operations spanning vendor management, human resources, and client relations; tracked accounts receivable and accounts payable.
- Oversaw a 20-person team across as many as six concurrent projects; assisted with hiring and coordinated employees and subcontractors.
- Guided clients through project stages, allowances, financial ledgers, and finish selections, maintaining communication among clients, the owner, and trade partners.
Operations Manager - L’Auberge Del Mar - Del Mar, CA
(2011-06 - 2013-04)
Promoted from Assistant Front Office Manager
- Oversaw and supported Rooms Department and food and beverage staff, providing training and coordinating service delivery across luxury-hospitality operations.
- Coordinated more than 100 high-profile events annually, typically serving approximately 300 guests; implemented Rooms Department service protocols that improved satisfaction ratings by 30%.
- Managed guest and staff incidents and emergencies through prompt decisions, safety-focused coordination, and thorough incident reporting.
Director of Operations - Charley Creek Inn - Wabash, IN
(2009-09 - 2010-11)
- Joined as the first employee of a new hotel management company during an $18M historic boutique-hotel renovation, preparing operations for the opening.
- Developed a 110-person team across hotel services, a full-service restaurant, retail outlets, an art gallery, and event spaces; trained and supported Rooms Department and food and beverage teams.
Education
B.A. - Business Administration, Marketing and French - Grace College and Seminary
Certificat de Civilisation Française - La Sorbonne Université, Paris
