Kathy Hooper

Dynamic hospitality professional with extensive experience at Hilton Garden Inn, excelling in operations management and staff development. Proven track record in enhancing guest satisfaction through effective training programs and inventory control. Strong team leadership and budget oversight skills, driving operational efficiency and service excellence.

Assistant General Manager at Hilton Garden Inn Las Colinas (2021-10 – Present)

• Contributed to efficient task completion by supporting daily activities.
• Supported management in maintaining high standards of customer service and satisfaction.
• Worked with team to optimize communication channels, boosting efficiency.
• Performed inventory audits to ensure adequate stock levels.
• Overseeing A/R Accounts
• Invoicing
• Hiring & Training
• Developed training programs for staff, fostering a culture of excellence and accountability.
• Oversaw inventory management, ensuring optimal stock levels and reducing waste.

Assistant General Manager at Hilton Garden Inn Dallas/Duncanville (2011-10 – 2021-09)

• Assisted in managing daily hotel operations, ensuring guest satisfaction and adherence to brand standards.
• Developed and implemented staff training programs to enhance service delivery and operational efficiency.
• Coordinated inventory management processes, optimizing supply levels while reducing excess stock.
• Analyzed guest feedback to identify trends and implement improvements in service quality and experience.
• Conducted regular competitor analysis to stay ahead in market trends and offerings.
• Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
• Initiated local marketing campaign, increasing foot traffic and sales.
• Implemented cost-saving measures without compromising on quality, boosting bottom line.
• Analyzed sales data to identify and capitalize on trends, driving revenue growth.
• Developed and enforced health and safety protocols, significantly reducing workplace accidents.
• Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.

Overnight Supervisor at Hilton Anatole Hotel (2004-06 – 2011-08)

• Supervised overnight operations, ensuring compliance with safety and quality standards.
• Trained and mentored staff on effective customer service techniques.
• Coordinated team schedules to optimize workflow and enhance productivity.
• Resolved guest concerns promptly, maintaining high satisfaction levels.
• Managed inventory levels, ensuring adequate supplies for nightly operations without overstocking.
• Collaborated with management to develop strategies for improving overnight guest experiences.
• Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
• Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Prepared, planned and implemented training programs to support ongoing staff development.

Associate of Science in Accounting – El Centro College (1985-06)