Assistant General Manager at Hilton Garden Inn Las Colinas (2021-10 – Present)
- Contributed to efficient task completion by supporting daily activities.
- Supported management in maintaining high standards of customer service and satisfaction.
- Worked with team to optimize communication channels, boosting efficiency.
- Performed inventory audits to ensure adequate stock levels.
- Overseeing A/R Accounts
- Invoicing
- Hiring & Training
- Developed training programs for staff, fostering a culture of excellence and accountability.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
Assistant General Manager at Hilton Garden Inn Dallas/Duncanville (2011-10 – 2021-09)
- Assisted in managing daily hotel operations, ensuring guest satisfaction and adherence to brand standards.
- Developed and implemented staff training programs to enhance service delivery and operational efficiency.
- Coordinated inventory management processes, optimizing supply levels while reducing excess stock.
- Analyzed guest feedback to identify trends and implement improvements in service quality and experience.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Overnight Supervisor at Hilton Anatole Hotel (2004-06 – 2011-08)
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on effective customer service techniques.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Resolved guest concerns promptly, maintaining high satisfaction levels.
- Managed inventory levels, ensuring adequate supplies for nightly operations without overstocking.
- Collaborated with management to develop strategies for improving overnight guest experiences.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Prepared, planned and implemented training programs to support ongoing staff development.
