Jordan King

Dynamic hospitality professional with a proven track record at Cilantro Thai & Sushi, excelling in customer relationship management and adaptive problem solving. Enhanced sales by 20% through strategic upselling and exceptional service. Adept at training staff and optimizing operations, ensuring high customer satisfaction and loyalty in high-volume environments.

Server - SUPERGEIL - Detroit, Michigan

(2025-07)

• Handled customer inquiries and resolved issues promptly and professionally.
• Upsold menu items to enhance guest experience and boost sales.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Implemented feedback from customers to improve service quality and menu offerings.

Server/Head Bartender - CILANTRO THAI AND SUSHI - Akron, Ohio

(2022-07 - 2025-06)

• Increased customer satisfaction by providing exceptional service, and crafting high-quality cocktails.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Managed inventory efficiently, reducing waste, and maintaining optimal stock levels for peak periods.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

Server/Bartender - BREWDOG LLC

(2021-10 - 2022-07)

• Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques, and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.

Shift Manager/Key Holder - SIXTH CITY SAILOR'S CLUB - Cleveland, Ohio

(2021-03 - 2021-11)

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Strengthened team performance by conducting regular training sessions and providing constructive feedback to staff members.
• Increased operational efficiency with thorough opening and closing procedures, ensuring a smooth transition between shifts.
• Contributed to store success with proactive problem-solving skills, identifying potential issues, and implementing solutions quickly.

BACHELOR OF ARTS - ANTHROPOLOGY - Kent State University (2020-12)

ASSOCIATE OF ARTS - ART - Kent State University (2020-08)