Kathy Willard

Entertaining children with games and other activities Helping children with their homework Transporting children to and from school, after-school activities and play dates

Caregiver - Denise Daycare - Denton, Tx

(2022-12)

• Entertaining children with games and other activities
• Helping children with their homework
• Transporting children to and from school, after-school activities and play dates
• Preparing snacks and meals for children
• Changing diapers
• Light housework to keep the home clean and tidy, including cleaning spills and washing

Phone Processor - TCS WFH

(2022-08 - 2022-12)

• Checked insurance policy
• Policy insurance
• Policy renewals
• Quoted rating for life insurance
• Checked benefits
• claim management
• Retrieved documents

Caregiver - Denise Daycare - Denton, Tx

(2022-04 - 2022-08)

• Entertaining children with games and other activities
• Helping children with their homework
• Transporting children to and from school, after-school activities and play dates
• Preparing snacks and meals for children
• Changing diapers
• Light housework to keep the home clean and tidy, including cleaning spills and washing

Patient Access Preregistration Rep WFH - R1RCM WFH

(2016-05 - 2022-04)

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
• Excellent customer service experience

Caregiver - Denise Daycare - Lubbock, Tx

(2013 - 2016)

• Entertaining children with games and other activities
• Transporting children to and from school, after-school activities and play dates
• Helping children with their homework
• Preparing snacks and meals for children
• Changing diapers
• Light housework to keep the home clean and tidy, including cleaning spills and washing dishes

Call Center Rep - Express Employment Steno call

(2013-04 - 2013-06)

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• I frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative target

Caregiver - Denise Daycare - Lubbock, Tx

(2012 - 2013)

• Entertaining children with games and other activities
• Helping children with their homework
• Transporting children to and from school, after-school activities and play dates
• Preparing snacks and meals for children
• Changing diapers
• Light housework to keep the home clean and tidy, including cleaning spills and washing dishes

Tech Support - Convergys’s - Lubbock, Tx

(2011 - 2012)

• customer service
• basic technical support experience
• heavy volume phone experience
• worked with computers and multiple software applications
• Answered incoming Technical Support calls
• Access and meet customer needs
• Troubleshoot
• Updated customer records to document all calls

Patient Account Rep - Fresenius Medical care - Lubbock, Tx

(2008 - 2011)

• Verify and reports general patient information in the facilitation billing and collections activities.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues
• Process patient payments and refunds
• Answer patients’ questions regarding their bill
• Resolve any issues that may arise during the payment process

Littlefield High School (1982 - 1986)

Medical billing and Coding - Virginia College of Birmingham (2000 - 2001)