Katie Campbell

Technical Writer/Editor with 20+ years developing SOPs, process maps, templates, guides, and compliance artifacts within a highly regulated financial services environment. Skilled at gathering and translating complex technical, procedural, and regulatory information into clear, audience-ready documentation; enforcing correct terminology, consistency, and readability across large-scale documentation and digital resource libraries. Strong editorial quality control background, with experience standardizing content, structuring audit-ready documentation, tracking and validating documentation requests, and building repeatable intake, review, and communication processes.

Well suited to supporting technical review, documentation standardization, and digital resource development for a federal program.

Senior Procedure Writer at Wells Fargo (2022-04 – Present)

Produce SOPs, process maps, job aids, and compliance documentation for Unsecured Lending Operations (ULO), including Credit Card Underwriting, Credit Line Management, Fraud, Fulfillment, Contact Centers, and SOP Governance.

• Gather and translate complex system, process, and regulatory requirements into clear, role-specific procedures with defined acceptance criteria, correct terminology, and consistent documentation standards.
• Develop and maintain a full library of documentation and compliance artifacts across design, testing, release, change control, and retirement — building repeatable, audit-ready documentation structures.
• Perform editorial quality control on documentation authored by others, standardizing terminology, tone, and formatting to ensure consistency and readability across a large digital resource library.
• Leverage AI tools to accelerate content creation, editing, and quality review while ensuring accuracy and regulatory compliance.
• Partner directly with technical teams, business stakeholders, and SMEs to gather requirements, validate documentation accuracy, and close content gaps.
• Intake, track, and validate documentation update requests in Jira, ensuring accuracy, timely review, and audit-ready status reporting against project timelines.
• Translate complex business and technical concepts into clear, accessible content for diverse audiences, including non-technical reviewers and end users.
• Establish and enforce brand, tone, and style standards across a documentation team, editing and guiding others' work for consistency and quality.

Communications Specialist (Business Process & Procedures) at Wells Fargo (2017-04 – 2022-04)

• Applied Nielsen Norman Group (NN/g) usability principles to standardize and rewrite procedures, templates, and guides, improving clarity, consistency, and readability across a large documentation library.
• Led editorial quality control and rewrite initiatives, partnering with SMEs to validate technical accuracy under tight, project-driven deadlines.
• Managed multiple concurrent documentation projects and competing priorities, including planning, resourcing, and timeline estimation for compliance-artifact production.
• Served as subject matter expert on documentation standards, style, and terminology consistency, ensuring audience-ready output across teams.
• Acted as a key quality-control resource for writers, SMEs, and leadership on documentation structure and standardization.
• Restructured 500+ SOPs into OpenText as part of a large-scale digital resource library migration, improving accessibility, standardization, and audit readiness.

Contract Technical Writer at Wells Fargo – Consumer Lending (2016-08 – 2017-04)

• Developed and updated technical and business documentation, process guides, and compliance-related content to support lending operations.
• Collaborated with stakeholders and SMEs to validate accuracy and clarity of procedures.

Contract Technical Writer at Human Resources Software (2015-10 – 2016-02)

• Created and maintained technical documentation, guides, and end-user-facing digital resources for HR systems and processes.
• Partnered with SMEs to gather requirements and deliver structured, user-focused documentation.

Technical Writing Position at Parexel

Medical Clinical Trials software

Technical Writing Position at Retail Pro and Island Pacific

Retail software

Technical Writing Position at Synaro

Catalog software

Technical Writing Position at The Advantage Company

Advertising software

Bachelor of Science in Business Administration – California State University