Katie Murillo

Provided exceptional customer support by efficiently resolving service tickets Assisted technicians in troubleshooting basic hardware and network issues, ensuring smooth operational performance

Student Assistant in Client Services at Information Technology Services (2025-03 – 2026-06)

• Provided exceptional customer support by efficiently resolving service tickets
• Assisted technicians in troubleshooting basic hardware and network issues, ensuring smooth operational performance

Marketing Research Analyst Intern at JP Coaching Collective (2025-04 – Present)

• Conduct marketing research on athlete recruitment trends and translate data into actionable insights
• Analyze social media performance metrics to evaluate content effectiveness and provide data driven recommendations to improve engagement and support athlete recruitment

Hostess at Marisol at the Cliffs (2025-06 – 2025-09)

• Delivered exceptional guest service by warmly greeting and assisting guests in a high-volume, upscale dining environment
• Managed reservations, waitlists, and seating arrangements to maximize efficiency and maintain smooth restaurant operation with OpenTable
• Coordinated communication between front-of-house and back-of-house teams to ensure seamless service, efficient table management, and an exceptional guest dining experience
• Maintained Forbes service standards throughout both hotel and restaurant operations by performing hall runs, supporting guest requests, and ensuring a polished, luxury guest experience

Cashier and Prime Shopper at Whole Foods Market (2024-10 – 2024-05)

• Processed customer transactions accurately and efficiently on the POS while providing friendly, high-quality customer service
• Selected and packed online grocery orders with accuracy and attention to quality, meeting strict fulfillment deadlines

Mustang Mentor at Cal Poly Mustang Mentorship Program (2024-09 – 2025-01)

• Provided peer mentorship to high school seniors from underrepresented backgrounds, fostering academic readiness and personal growth

Mentor Committee at Alpha Phi Omega (2023-08 – 2025-08)

• Led recruitment and onboarding of 60+ members by coordinating interviews and organizing events, showcasing fraternity values

Event Planner at Latinx Cultural Association (2024-01 – 2025-05)

• Led the coordination of the end of year LCA banquet in partnership with diverse cultural organizations

Bachelor of Science in Business Administration in Information Systems – California Polytechnic State University- The Orfalea College of Business (2026-06)

High School Diploma – Mater Dei High School (2019-08 – 2022-06)