Katie Schenk

Dedicated flight attendant with over 12 years of experience in ensuring passenger safety and delivering high-quality customer service. Known for reliability and maintaining composure under pressure, contributing to a seamless travel experience.

Flight Attendant - Spirit Airlines Inc. - Las Vegas, NV

(2014-02)

• Ensured passenger safety through adherence to FAA regulations and emergency procedures.
• Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
• Conducted pre-flight checks to verify emergency equipment functionality and cabin readiness.
• Collaborated with team members to maintain efficient boarding processes and minimize delays.
• Streamlined communication between flight crew and ground staff to improve operational efficiency.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Answered passenger questions and provided solutions to issues arising during flights.

Street Team Member - CBS Radio - Las Vegas, NV

(2013-08 - 2015-08)

• Coordinated promotional events to enhance brand visibility and audience engagement.
• Distributed marketing materials at high-traffic locations to maximize outreach efforts.
• Engaged with listeners on-site, fostering community relations and brand loyalty.
• Assisted in planning logistics for live broadcasts, ensuring smooth execution of events.

Administrative Assistant - Saguaro Home Health - Las Vegas, NV

(2010-03 - 2014-02)

• Coordinated patient scheduling and managed appointment calendars to optimize service delivery.
• Maintained accurate medical records and ensured compliance with healthcare regulations.
• Assisted in the preparation of reports, enhancing data accuracy for operational efficiency.
• Developed and implemented office procedures that improved workflow and communication among staff.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Shift Supervisor - Starbucks - Las Vegas, NV

(2007-06 - 2010-03)

• Supervised daily operations, ensuring high-quality customer service and product consistency.
• Trained and mentored new team members on operational procedures and customer engagement techniques.
• Implemented inventory management processes to optimize stock levels and reduce waste.
• Collaborated with management to develop strategies for improving store performance and efficiency.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

High School Diploma - Lake Mead Christian Academy Las Vegas, NV