Katie Williams

Adaptable professional with over 2 years of combined experience in legal intake, customer service, and logistics. Demonstrated ability to manage high-volume client interactions, accurately document sensitive information, and maintain efficiency in fast-paced environments. Recognized for strong communication, empathy, and reliability across roles at Alexander Shunnarah Injury Lawyers, USPS, Sonic Drive-In, and Cracker Barrel.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Legal Intake Specialist - Alexander Shunnarah Injury Lawyers - Birmingham, AL

(2025-08)

• Served as the primary point of contact for prospective and existing clients, handling 80+ inbound calls daily related to personal injury claims
• Conducted detailed client intakes by gathering accident details, medical information, and documentation, supporting accurate case evaluation
• Provided clear, compassionate explanations of the firm's legal process, maintaining strict compliance with ethical guidelines and avoiding legal advice
• Demonstrated empathy and professionalism when assisting clients experiencing stress, injury, or financial hardship, improving client trust
• Accurately documented client information in case management systems, ensuring attorneys had complete and reliable records for case preparation
• Assessed case eligibility and efficiently routed qualified matters to attorneys or appropriate departments, expediting case processing
• Addressed client questions and concerns, helping resolve issues and improve overall client satisfaction
• Collaborated with attorneys and legal staff to ensure smooth communication and timely follow-up, enhancing workflow efficiency
• Maintained confidentiality and adhered to firm policies and legal standards at all times, protecting sensitive client information

Cracker Barrel Server - Cracker Barrel - Gardendale, AL

(2024-09 - 2025-08)

• Took and placed customer orders into store database, ensuring accuracy and timely service for 50+ guests per shift
• Efficiently replenished customers with beverages and appetizers, enhancing guest satisfaction and repeat business
• Upsold menu items by understanding customer preferences, increasing average ticket sales
• Served and handled alcoholic beverages in compliance with company policies, maintaining responsible service standards
• Displayed fine customer service and hospitality, consistently receiving positive feedback from guests

Sonic Carhop - Sonic Drive-In - Warrior, AL

(2022-08 - 2025-02)

• Maintained efficiency in every store position, supporting smooth operations during peak hours
• Placed orders into computer system and organized order placement, reducing wait times and improving order accuracy
• Delivered food and beverages to outdoor stalls, assuring customer satisfaction and collecting electronic/cash payments efficiently
• Helped prepare drink and food orders, ensuring quality and timely delivery to customers
• Tidied and stocked preparation stations, contributing to the efficiency and quality of services

Assistant Rural Carrier (ARC) - United States Postal Service - Cullman, AL

(2024-02 - 2024-05)

• Sorted and organized mail parcels into correct routes, increasing delivery accuracy and efficiency
• Placed mail in order of delivery and loaded parcels into USPS delivery vehicle, streamlining daily operations
• Operated USPS vehicle and used GPS to locate mail recipients, ensuring timely and accurate deliveries
• Confirmed delivery to correct location in USPS computer system, maintaining reliable tracking and accountability

Freshman - Animal Sciences - Jefferson State Community College

High school diploma - Hayden High School (2019-08 - 2024-05)