Katiesha Soth

Delivered high-quality customer support via phone, email, and chat, resolving issues quickly and professionally Managed multiple conversations simultaneously while maintaining accuracy and attention to detail Used digital tools and CRM systems to track interactions and update customer records

Customer Service Representative - Walgreens - PA, Philadelphia

(2020-05 - 2022-09)

• Delivered high-quality customer support via phone, email, and chat, resolving issues quickly and professionally
• Managed multiple conversations simultaneously while maintaining accuracy and attention to detail
• Used digital tools and CRM systems to track interactions and update customer records
• Met or exceeded performance goals for response time, satisfaction, and resolution
• Collaborated with team members remotely to improve service processes
• Handled customer inquiries, answered questions, and resolved problems in a timely manner

Assistant - Sassy Beauty Salon - PA, Philadelphia

(2017-05 - 2019-04)

• Organized schedules, managed emails, and handled data entry tasks with high accuracy
• Created and maintained documents, spreadsheets, and reports using Microsoft Office and Google Workspace
• Communicated effectively with clients and team members to ensure smooth operations
• Prioritized tasks and met deadlines in a fast-paced environment
• Improved organization systems, increasing efficiency and reducing errors

High School diploma - Martin Luther King High (2014-06)