Katlyn Myers

Detail-oriented customer service and billing specialist with experience in insurance, collections, and patient account management. Strong communication skills with a focus on problem-solving, payment processing, and account follow-up. Proven ability to handle high call volumes while maintaining accuracy and professionalism.

Billing Specialist at Deaconess (2025-09 – Present)

• Handle incoming patient calls regarding medical bills and insurance questions
• Process payments and review account balances for accuracy
• Manage patient accounts, including follow-ups and issue resolution
• Provide clear explanations of billing details to improve patient understanding

Remarketing Insurance Representative at OneMain Financial (2023-08 – 2025-09)

• Managed accounts related to total loss auto insurance claims
• Coordinated with insurance companies to verify claim details and payments
• Followed up on outstanding accounts to ensure timely processing
• Processed checks and handled outgoing customer and insurance correspondence

Debt Collector at OneMain Financial (2021-09 – 2023-08)

• Contacted customers to collect outstanding debts and negotiate payment plans
• Handled inbound calls to set up payment arrangements
• Processed payments and updated account records
• Maintained professionalism while handling sensitive financial situations

High School Diploma – Central High School (2019)