Katrina Brame

National Certified Medical Assistant with 3+ years of experience in clinical care, front office operations, chronic care management (CCM), and remote patient monitoring (RPM). Skilled in-patient intake, vital signs, specimen collection, point-of-care testing, EHR documentation, appointment scheduling, insurance verification, and patient education. Experienced in coordinating referrals and follow-ups, monitoring patient-reported data, and escalating clinical concerns to providers.

Patient Care Coordinator (Contract) - Everlywell - Oxford, MS

(2025-08 - 2026-03)

• Completed 25–30 chronic care management and remote patient monitoring calls daily to assess patient status, discuss reported symptoms and concerns, document changes, and reinforce established care plans and provider recommendations.
• Reviewed remotely reported vital signs, monitored readings for concerning changes or trends, documented findings in patient records, and promptly escalated potential issues to providers to support timely evaluation, follow-up, and adjustments to care.
• Educated patients on proper device use, routine monitoring practices, and chronic condition management while coordinating more than 15 follow-ups, referrals, and care updates weekly to support communication among patients and care teams.

Certified Medical Assistant (Full Time) - Premier Choice Healthcare - Jackson, MS

(2022-12 - 2025-07)

• Completed patient intake, measured and recorded vital signs, reviewed medical histories and current concerns, and entered accurate information into patient records to help providers prepare for assessments and plan appropriate care.
• Assisted providers during examinations and behavioral health visits by preparing patients and exam rooms, collecting specimens, and performing point-of-care testing while following established infection control, privacy, and patient safety procedures.
• Coordinated appointment scheduling, verified insurance information, answered patient questions, and communicated visit details to clinical staff, helping maintain an organized schedule and smooth clinical and front-office workflows.

Personal Care Assistant (Part Time) - A First Name Basis - Ridgeland, MS

(2020-02 - 2022-11)

• Assisted patients with bathing, dressing, grooming, mobility, and other activities of daily living, providing attentive, respectful support tailored to individual needs while promoting safety, comfort, dignity, and independence throughout daily routines.
• Observed patients’ physical condition, behavior, and daily routines; documented relevant changes and promptly communicated concerns to the care team to support timely follow-up, coordinated care, and continuity of services.
• Provided medication reminders, prepared meals according to individual preferences and care plans, and maintained clean, organized living spaces to support patients’ comfort, nutrition, and overall well-being each day.

Customer Service Representative (Remote) - Georgia Families - Atlanta, GA

(2016-05 - 2019-12)

• Responded to a high volume of calls about Medicaid, SNAP, and other benefit programs, providing clients with clear explanations of application steps, and account updates while addressing questions with patience and professionalism.
• Processed benefit applications, renewals, and account changes accurately, reviewed submitted information for completeness, resolved routine concerns, and escalated complex cases to the appropriate team for further review and follow-up.
• Maintained detailed, confidential client records by documenting calls, application activity, and account updates, while following company policies and applicable requirements for handling sensitive personal information.

Diploma - Medical Assistant - Delta Technical College (2024-01 - 2024-12)

Associate of Science - Medical Assisting Services - Herzing University (2020-12 - 2022-12)

Associate of Art - Healthcare Administration - University of Phoenix (2015-07 - 2017-07)