Special Holback

I have 20 years of customer service experience and looking to continue and improve my ability to provide excellent customer service. Willing to relocate: Anywhere

Patient Care Assistant (PCA) - Visiting Angeles - Brunswick, GA

(2025-02 - 2026-04)

• Provided direct patient care, including bathing, dressing, and feeding, to ensure comfort and well-being of residents
• Assisted with transferring and positioning patients to prevent pressure ulcers and maintain proper body alignment
• Provided emotional support and companionship to residents by actively listening to their concerns and engaging in meaningful conversations
• Maintained a clean environment by regularly sanitizing equipment, surfaces, bedsheets, etc
• Assisted in the preparation of meals according to dietary restrictions while promoting healthy eating habits
• Ensured privacy and confidentiality of resident information by adhering to HIPAA regulations

Security Officer - Ramco Protective - Saint Augustine, FL

(2024-10 - 2025-07)

• Utilized electronic systems (e.g., key cards, biometric scanners) to grant or deny access as authorized
• Coordinated with other departments (e.g., facilities management) to address any issues affecting access control operations
• Provided excellent customer service by assisting visitors with directions or inquiries while maintaining strict security protocols
• Ensured that only authorized personnel had access to sensitive information or resources
• Regularly reviewed CCTV footage for suspicious activity or policy violations
• Maintained a professional appearance at all times while representing the organization's commitment to security

Assets Protection (Vocational Training) - Critical Awareness (2026-04 - 2026-04)

Basic (High school diploma or GED) - Mesquite High school (2002-08 - 2003-05)