Katrina Burington

Hello!

I have a strong background in direct/indirect customer/client service in a variety of industries, ranging from office, childcare, retail and building cleanliness/services. I believe in putting people first in one's daily career and taking pride in your company and performance. I believe firmly in delivering the best professional services I can to clients and teammates alike.

Epic Lawn Salon — Housekeeper/Janitorial Assistant

AUGUST 2024 -APRIL 2025

• Assisted head housekeeper/janitor in restoring, organizing and maintaining a healthy, daily well-kept environment for Kingsley Air Force base’s hotel and gym
• Succeeded required military security certification and clearance
• Covered multiple on-call backup shifts as needed promptly, professionally and without hesitation
• Gave professional, friendly, self-starting and team-building interactions with office, team and base personnel
• Cleaned, vacuumed, mopped, swept, dusted and stocked employee facilities (including kitchen, day room, halls, coffee station, hotel rooms and adjacent bathrooms, performed laundry washing, folding and assisted organization of head housekeeper’s laundry stock and system for the hotel and ensured clear communication with the office, the assistant manager and manager
• Cleaned, wiped down and sanitized touch points, machines and bathrooms, performed trash removal, stocked chemicals and inventory in both accounts per code with MSDS and base requirements 

Oregon Child Development Coalition — Teacher’s Assistant

JANUARY 2023 -JUNE 2024

• Worked with my head teacher, instructional aide, other staff and management to ensure healthy, professional and fun preschool development amongst ours and other teachers’ OCDC classes
• Provided gentle and safe structure and guidance for healthy social, cognitive and emotional skills for our class
• Introduced our class to developmentally appropriate math, language, art, and social studies
• Studied, tested, applied and achieved my CDA course (Child Development Associate Credential) for certification as an official teacher’s assistant
• Upheld OCDC standards of professionalism, child safety and health and a strong code of ethics to the best of my abilities

Draperies N Things — Office Manager

SEPTEMBER 2022-DECEMBER 2022

• Greeted customers in a prompt, friendly fashion via phone and in-person, helped schedule repair, inspection and installation services, drop off drapes and blinds, set up appointments to shop for the best blinds/drapes/shutters/fabrics/shades for them
• Handled, documented and communicated all interactions thoroughly for my manager Ms. Mary Cameron
• Studied different types and features of shades, blinds, drapery, and shutters (studied and achieved certification through Hunter-Douglas professional courses)
• Organized, updated and inventoried hundreds of fabric, carpets and flooring samples via in-shop collections
• Cleaned the shop and facilities 

Automated Maintenance Services — Janitor/Supervisor

JANUARY 2018 -MARCH 2018//AUGUST 2021-AUGUST 2022

• Cleaned multiple commercial and civil accounts including Verizon, Cummins Warehouse, Yellowstone County Courthouse and Museum and the sheriff’s office building
• Provided friendly and responsible direct/indirect customer service
• Ensured high quality team and individual cleaning/floor maintenance of eight floors of offices, courtrooms, conference rooms, stairs, hallways, bathrooms elevators and the DMV and main lobbies of the Yellowstone County Courthouse
• Orchestrated and organized daily team and individual cleaning, weekly progress reports and maintenance projects
• Addressed and handled management, team and client concerns/questions/requests in a timely, responsible, empathetic and professional manner
• Trained/followed courthouse security protocols for all janitors
• Trained on/properly used a variety of cleaning machines and equipment (scrubbers, backpack vacuums, buffers, etc.) in a variety of environments per customer and company requirements for maximum cleanliness and safety
• Coordinated as a team/individual to ensure quality and timely cleaning 
• Built a working, learning knowledge of the proper usage of the disinfectants and chemicals in accordance with MSDS reports 

Koinonia, 302 South 29th Street — Opening Cleaner/Laundry Attendant

MAY 2021 -DECEMBER 2021

• Sanitized and cleaning the facilities, washers and dryers
• Washed, dried, folded and prepared multiple laundry orders for pickup and delivery
• Delivered good customer service for members and full-service clients
• Worked with my coworkers and by myself to ensure quality work was achieved in a timely manner 

City of Billings, 4848 Midland Road — Janitor

MARCH 15, 2018 - JULY 2021

• Sanitation of Midland Road and Evidence facilities
• Teamwork with own team and other departments
• Highly physically active and engaged full-time
• Coordinated project and task management with my team/other departments
• Used multiple cleaning machines, equipment (scrubbers, buffers, i-Mops, backpack vacuums, etc.)
• Conducted proper MSDS chemical usage and storage procedures 
• Inventoried, ordered and restocked inventory with my team

I graduated Klamath Community College with a general associates degree and an interest in improving my education in and out of the classroom.