Katrina Roberts

Highly organized and communicative healthcare professional with over 15 years of clinical insights, transitioning into a Patient Services/ Registration Specialist role. Combines hands-on experience in high-volume hospital and facility environments with advance training in Medical office Management and Medical Biling. Expert in Electronic Health Records (Epic, Meditech, PointClickcare), processing precise documentation, and ensuring strict HIPAA compliance.

Patient Services/Registration Specialist at Whitecap Nursing (2026-01 – Present)

• Monitor, track, and input sensitive patient status changes and clinical data into computerized healthcare systems
• Apply strong attention to detail to execute risk mitigation protocols
• Manage high-stress patient relations calmly and professionally
• Relay timely updates to nursing staff
• Process updates and manage patient needs under strict deadlines

Healthcare Specialist at Amergis Healthcare Staffing | Illinois Department Veteran's Affairs (2025-08 – 2025-11)

• Accurately recorded and updated hourly resident logs, fluid intake/output charts, and vital metrics with zero clerical errors
• Adhered strictly to facility privacy standards and health policies during routine safety checks
• Safely routed residents to and from internal activities, clinical consults, and Physical Therapy appointments

Medical Records/Administrative Specialist at Roseland Community Hospital (2022-01 – 2024-12)

• Managed patient medical charts and documentation pipelines, successfully lowering administrative errors and boosting care coordination speed
• Led front-line hands-on training for incoming unit staff, promoting high operational standards and adherence to strict infection control
• Facilitated administrative logistical steps for patient transfer, admissions, and discharges

Care Coordinator at Addus Home Inc. (2018-01 – 2022-12)

• Scheduled and coordinated external transportation for clients to ensure timely arrival at regional medical appointments
• Served as the main point of contact for families and external providers, offering compassionate communication
• Organized daily activity workflows

Medical Office Management – Governor's State University (2026-03)

Medical Billing and Coding – Penn Foster Career College (2024-08)

Basic Nursing (40 Clinical Hours) – Kennedy King College (2005-08 – 2005-10)

High School Diploma – Dr. Martin Luther King JR. H.S (1995-08 – 1999-06)