Katsuki Bakugou

Accomplished customer-focused hostess with 1 year of experience delivering exceptional service in fast-paced environments. Demonstrates strong communication skills and a commitment to maintaining a welcoming atmosphere for guests. Skilled in utilizing POS systems and implementing upselling techniques to enhance customer satisfaction and drive sales. Authorized to work in the US for any employer

Currently Unemployed (2022-04 – 2023-10)

Work experience combining cashier and hostess duties in a fast-paced service environment

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
• Provided accurate wait time estimates to guests, managing expectations in a professional manner
• Managed the seating chart efficiently to ensure optimal use of available tables
• Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
• Assisted in resolving guest complaints or concerns promptly and professionally

Junior High School Education – Timber Creek High School (2025-08)