Kattia Cline

Bilingual operations and customer experience leader with 20+ years of experience in healthcare operations, leadership, quality assurance, training, process improvement, and cross-cultural communication. Native-level Spanish fluency with strong professional English communication skills. Experienced in documentation review, workflow analysis, reporting, training, and customer communication.

Seeking remote AI training and bilingual AI evaluation opportunities requiring analytical thinking, language precision, and independent work.

Owner / Operations Consultant - Sustainable Cleaning Int/Ext LLC

(2025-01)

• Manage operations, scheduling, workflow coordination, customer communication, and quality inspections.
• Develop training procedures, documentation, and operational communication.
• Operate independently across multiple projects while maintaining organization and accountability.

Unit Director / EVS Leadership Roles - Crothall Healthcare & Compass Group

(2018-01 - 2025-01)

• Directed healthcare environmental services operations, quality control, audits, training, and reporting.
• Led multilingual teams and improved service quality through communication and process standardization.
• Conducted evaluations, inspections, compliance monitoring, and documentation reviews.

Healthcare Operations Leadership - Intermountain Healthcare & Aramark

(2001-01 - 2018-01)

• Oversaw operational programs, employee development, scheduling, and workflow improvements.
• Supported large teams while improving communication and operational consistency.
• Developed strong analytical, organizational, and problem-solving skills.

B.A./B.S. - Psychology - University of Utah

A.S. - Business Administration (Honors) - Ensign College

A.S. - Science - Salt Lake Community College