Kayla Acosta

Motivated and dependable college student with experience in customer service, leadership, and fast-paced work environments. Skilled in communication, multitasking, and problem-solving while providing positive customer experiences. Currently completing prerequisites for dentistry studies and seeking opportunities to grow professionally in customer service or administrative roles.

Certified Trainer - Chick-fil-A

• Trained new employees on customer service, food safety, and daily operations
• Assisted customers in a fast-paced environment while maintaining professionalism
• Supported team members and helped maintain smooth workflow during busy shifts
• Ensured cleanliness, efficiency, and strong customer service standards

Cashier - CVS Pharmacy

• Handled customer transactions accurately and efficiently
• Assisted customers with locating products and answering questions
• Maintained organized checkout area and provided excellent customer service
• Worked effectively in a fast-paced retail environment

To-Go Specialist - Applebee's

• Managed takeout orders and ensured accuracy and timely preparation
• Communicated with kitchen staff and customers to coordinate orders
• Processed payments and handled customer concerns professionally
• Multitasked in a high-volume, fast-paced environment

Prerequisite coursework for dentistry - Hillsborough Community College

High school diploma - Alonso High School