FirstService Residential | The Woodlands, TX | Community Administrator 12/2018 – 06/2020
- Processed violations for inspections or complaints for 120+ communities
- Corresponded with homeowners daily about account issues, violation questions, or complaints.
- Interpreted governing documents or Texas Property Code 209 to homeowners and board members.
- Collaborated with vendors to solve any issues occurring within the community.
- Maintained a calendar and Excel spreadsheet of scheduled property inspections for 120+ communities.
- Attended annual/board meetings on a regular basis.
- Formulated and implemented successful standard operation procedures for the Architectural Review Committee and Compliance departments.
- Trained new associates on the policies and procedures for the Architectural Review Committee and Compliance departments.
- Assisted Property Managers with property inspections when needed.
- Collaborated with the accounting department to ensure homeowner accounts were charged/refunded properly.
Kirkland’s | Spring, TX | Sales Associate 08/2018-12/2018
- Operating a cash register to process cash, check, and credit card transactions.
- Increased purchase totals by recommending additional items.
- Answered incoming calls with professional and knowledgeable responses.
- Recommended merchandise based on customer needs.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Met incoming customers and provided immediate assistance.
- Created attractive displays.
Adame Photography | Baytown, TX | Photography Intern 01/2005 -01/2009
- Assisted with equipment set up and break down on photoshoots.
- Assisted customers in choosing photo packages.
- Assisted customers with setting up payment plans.
- Updated customer invoice statuses in Excel.
- Answered any questions customers had regarding their order status/payment plan status.
- Collected cash and handled a cash drawer during contracted events.
