Kayla Webb

Recent paralegal graduate with 5+ years of administrative assistant experience.

FirstService Residential | The Woodlands, TX | Community Administrator 12/2018 – 06/2020

• Processed violations for inspections or complaints for 120+ communities
• Corresponded with homeowners daily about account issues, violation questions, or complaints.
• Interpreted governing documents or Texas Property Code 209 to homeowners and board members.
• Collaborated with vendors to solve any issues occurring within the community.
• Maintained a calendar and Excel spreadsheet of scheduled property inspections for 120+ communities.
• Attended annual/board meetings on a regular basis.
• Formulated and implemented successful standard operation procedures for the Architectural Review Committee and Compliance departments.
• Trained new associates on the policies and procedures for the Architectural Review Committee and Compliance departments.
• Assisted Property Managers with property inspections when needed.
• Collaborated with the accounting department to ensure homeowner accounts were charged/refunded properly.

• Operating a cash register to process cash, check, and credit card transactions.
• Increased purchase totals by recommending additional items.
• Answered incoming calls with professional and knowledgeable responses.
• Recommended merchandise based on customer needs. 
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. 
• Met incoming customers and provided immediate assistance.
• Created attractive displays.

• Assisted with equipment set up and break down on photoshoots.
• Assisted customers in choosing photo packages.
• Assisted customers with setting up payment plans. 
• Updated customer invoice statuses in Excel.
• Answered any questions customers had regarding their order status/payment plan status. 
• Collected cash and handled a cash drawer during contracted events.

Associates of Applied Science 05/2023-12/2024

Paralegal Studies