Kaylah Bilal

Work effectively with supervisors and co-workers. Multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions. Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.

Crew at Amc Empire 25 (2023-10 – Present)

• Work effectively with supervisors and co-workers.
• Multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
• Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
• Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
• Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
• Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
• Control access to the theatre.
• Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
• Perform daily stocking and maintenance duties.

Doughnut Maker at Krispy Kreme (2021-03 – 2023-05)

• Open up the kitchen by: Turning on all equipment in the kitchen and doughnut line
• Set up sanitation area: filling sinks with designated wash, rinse, & sanitizer
• Prepare batches of doughnuts for retail sales, line show, fundraisers, & events
• Break down doughnut machine for deep cleaning: Boil out/ shift swap
• Practice food safety by temping doughs and logging each batch of doughnuts and glaze
• Scaled out ingredients for dough and glaze
• Operated with mixing bowls, dough mixer, chillers, large fryer, 270 line, 110 line, 55 line

Prepared Foods Cook at Whole Foods Market (2019-01 – 2021-02)

• Open up the kitchen by: Turning on all equipment in the kitchen and bar areas in the morning
• Prepare and set up soup station for the day
• Complete daily temperature logs and check station log books by ensuring proper time/temp of all hot and cold foods
• Operates oven and hot prep equipment.
• Set up and brake down oven station, maintaines, cleans and organizes hot prep zone and equipment
• Prepare and assist in catering orders
• Assist team members in production, signs/labels, and losses.

Associates Degree in Hospitality Management – New York City College of Technology, CUNY (2019-05)