Kecia Ortiz

Exceptional communication skills both verbal and written.

Experience in customer service (high volume), receptionist, and various clerical duties. Strong ability to multi-task while conducting other activities, demonstrated the ability to learn new computer programs quickly, known for dependability, being trustworthy with handling confidential and sensitive information, ability to resolve customer complaints in a timely manner.

Security Officer - US Premier Security Company - Waukegan, IL (Abbott Laboratories)

(2010-01 - 2013-12)

• Secured various Abbott Laboratory locations, patrolled the customer's facility or stand a post as instructed and outlined in the site's post orders, served as a general security presence and visible deterrent to crime and client rule infractions
• Detected suspicious activities and watch for criminal acts at or near assigned post which may be a threat to the property, client or employees at the site, reported all incidents, accidents or medical emergencies
• Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings

HR Assistant - Employee Connections (Vista Health Systems) - Waukegan, IL

(2010-01 - 2011-12)

• Answered the phone and/or switchboard in a professional manner and directed calls
• Took messages for Human Resources Personnel, proficient in call screening and exemplary customer service skills used to determine correct routing of calls
• Maintained files, inputted confidential information into computer, printing identification badges for all of Vista Health Systems employees, provided a variety of operational services including distribution of faxes, employee documentation, scanning documents
• Assisted prospective applicants in completing preliminary admission paperwork, maintained a comfortable, organized lobby area for prospective applicants

Supervisor/Security Officer - Andy Frain Security - Waukegan, IL

(2009-01 - 2010-12)

• Secured school grounds for Warren Township High School, directed school buses and daily traffic patterns on property, patrolled school's facility or stood post as instructed and outlined in the site's post orders
• Generated County Court House assignment which entailed security escort of general public, attorneys, staff and clients into building, operated X-Ray machine, hand wand and security equipment, recorded employee weekly schedules and timesheets for payroll

Switchboard Operator - Manpower (Abbott Laboratories) - Abbott Park, IL

(2007-01 - 2009-12)

• Efficiently processed incoming and outgoing calls multi-line system
• Courteously greeting visitors and directing visitors appropriately, proficiency in PC skills

Assistant Manager - Ben & Jerry's Ice Cream Shop - Gurnee, IL

(2007-01 - 2010-12)

• Motivated associates to build brand loyalty and create a positive store environment for both internal and external customer's thereby increasing retention of employees with less than 5% turnover
• Supported the management team in fueling the growth of the business through internal promotions
• Fostered a positive work environment and provides direct, honest feedback in a timely manner
• Performed daily inspections according to food handling regulations for Ben & Jerry's and Six Flags; maintained food and supply inventory with reorder responsibility

Administrative Assistant - Fulton County Government - College Park, GA

(2000-01 - 2007-12)

• Daily use of Microsoft Office products, answering telephones, filing, memorandums, letters, and mailing, organizing and maintaining various documents and a variety of other project and clerical support functions as needed or assigned
• Communicated with all levels of staff within the government as well as external clients and exercising a high degree of discretion
• Responsible for assessing performance and providing the appropriate level of feedback daily
• Ability to model, encourage and demonstrate exceptional customer service

Receptionist/Secretary - Blue Cross Blue Shield - NYC, NY

(1986-01 - 1996-12)

• Maintained regular contact with all administrative staff and their unit managers to ensure an ongoing awareness of administrative needs
• Ensured that new administrative staff received appropriate orientation and training
• Provided extensive support in the preparation of various data using MS Office software Word, Excel and Power Point, exemplary customer service skills
• Performed general administrative tasks (e.g., typing, filing, copying, phone, messages, travel, etc.), as needed, ensured appropriate follow-up as needed for key meetings
• Coordinated preparation and distribution of exhibits, documents, and presentations for meetings, while ensuring that full administrative support and adequate back-up was maintained

Diploma - Business Career Program - Computer Systems Institute (2011-12)

Program - Executive Secretary Program - Dover Business College (1983-12)